Knowledge management is identified as a key success factor in most industries today. While data or information can be stored independently from people, knowledge is bound to people who use it for their interactions. The main goal of knowledge management is to improve the usage of knowledge in the enterprise. Knowledge management systems are not only organizational memory information systems. They also contain organizational standard procedures and a certain cultural attitude. A reference framework gives implementation hints mainly influenced by technical possibilities. The knowledge management system reference architecture contains layers of sources, repositories, taxonomy, ...view middle of the document...
The free wireless Internet access and table-to-table instant messaging help to create a community where regulars return time after time.
Your academic achievements, coupled with your major advisor’s connections have landed you a summer internship at the Wireless Cafe and you have just settled into your Shanghai apartment for the summer. Your initial interview with Jade Leung, co-owner of the Wireless Cafe has piqued your interest in restaurant operations, and you are now on your way to meet Jade’s husband and restaurant co-owner Jimmy Kwok. Jimmy is the the Wireless Café’s office manager and accountant with whom you will be working closely this summer.
Jimmy has created a web site for the Wireless Cafe that provides information on the restaurant’s location, décor, and cuisine in addition to a web portal for employees only. You should view it before answering the following questions.
1. What did you learn about the Wireless Cafe from their web site?
a. What kind of restaurant is the Wireless Cafe?
b. What are the attractions of the Wireless Cafe?
c. What is the organizational structure of the Wireless Cafe?
d. Who’s the head chef?
e. What recognition has the Wireless Cafe received?
f. Are there currently any job openings at the Wireless Cafe?
g. How can you contact the Wireless Cafe?
h. What’s on the Wireless Café’s intranet?
2. What information and communication technology pressures does the Wireless Cafe face?
3. What market and societal pressures are unique to the hospitality industry in general and to the Wireless Cafe in particular?
Chapter 2: The Wireless Café’s Information Architecture
You find you’re becoming quite a foodie after enjoying some of Chef Feng’s fusion Chinese cuisine at The Wireless Café in Shanghai, and you’re starting to learn your way around the restaurant’s back office. Now, you need to get to work on a preliminary study of the restaurant’s information architecture. In addition to managing the restaurant operations, Jimmy has implemented most of the information technologies currently used at the Wireless Cafe, though he hasn’t had the time to document what he’s done. To better understand the direction Jimmy and Jade should be taking their IT architecture, you need a comprehensive understanding of what IT they have now. Jimmy has also asked you to help him document the existing IT infrastructure.
1. Identify three people you want to interview at the Wireless Cafe to help you understand the current information architecture.
a. For each person interviewed, prepare three questions you will ask them to elicit information about their information needs.
b. To better prepare yourself for the interviews, go online to research software and hardware available to the restaurant industry in particular and to hospitality in general.