Leaflet for new member of staff
Assignment 301: Understanding roles, responsibilities and relationships in
education and training
Roles and Responsibilities of the teaching and training role (Ref 3.1)
As a Trainer at Humanware Europe, your role is to inspire learners to understand the subject being taught. As a trainer in this organisation you will need to apply a variety of teaching and learning methods, whether this is in the workplace, in school or other environments. It is paramount that learning is taking place during your training sessions and that what you train on actively involves and engages your learners. You need to act professionally at all times and comply with any ...view middle of the document...
Ensure that the learning outcomes, aim and objectives for the course are covered in an appropriate way.
Delivery / Facilitation – deliver the course in a variety of ways to enhance the learning process, taking into account the individual needs. Resources should be well prepared, sufficient for the number of learners and used to support the activities.
Assessment – during the sessions ensure that the learner achievement and progression is checked throughout the course and at the end of the course. It is important to give clear, concise and accurate feedback to learners on their progress.
Evaluation – continually review the effectiveness of the course, including the content, delivery methods, resources, and learner satisfaction. After each session an evaluation should be made which will include areas of development and improvements for future delivery. This also includes obtaining feedback from the learners.
Working with other professionals (Ref 3.1)
Line Manager - you will be liaising with your departmental line manager to ensure all training and technical support aspects are meeting the standards required. If any training or support issues arise your line manager is your direct contact. The line manager will also provide evaluation reports to assess the learners happiness with the training you provided.
Technicians – during your lessons your learners may come across hardware faults and these need to be reported back to the Hardware department.
Administration Staff – ensure that all learners have been registered and advised of the training venue. They will arrange course refreshments, passes and produce certificates of attendance.
Other trainers – liaise with other trainers for support on their experience, along with discussing other training methods and resources required for existing and new courses as well as discussing known software issues on products that can affect your planning and delivery of the course. If a new trainer is employed, you will provide the training to the individual.
Customer services/Sales – both on-site and off-site you will frequently communicate to the sales department, essentially assisting in product related questions that are asked by new customers. Any new staff in the department will require training to help them become familiar with the product that they are selling.
Boundaries to learning and points of referral (Ref 3.2, 3.3)
"Knowing where your role as a teacher stops and working within the limits of that role" (Gravells, 2012,14)
It is important never to give out personal detail such as a private telephone number or home address to students, or not engage with them on social media.
It is important to clearly establish limits that allow for safe connection between the trainer and the learners and that no favouritism must be demonstrated towards particular learners.
Making difficult decisions on whether you accept a learner or not on your course. Accepting...