Assignment 301 Principles of communication in adult social care settings
Task A Question and Answers
A1Identify four different reasons why people communicate.
People communicate to:
express needs and feelings,
share ideas, opinions and information,
give instructions and encouragement,
socialize and ask questions.
A2 Explain how effective communication can affect relationships in an adult social care setting between:
a) Colleagues and other professionals,
b) Individuals using the service and their carers.
Effective communication is important as it helps to pass clear, concise, informative and accurate information in order to decrease and eliminate the ...view middle of the document...
Communicating with family, friends and colleagues - they will have developed ways of dealing with communication and language possibly over a long period of time.
A4 Describe three factors to consider when promoting effective communication.
Facial expressions - our faces express lot about our inner state of mind, about our emotions. Frowns around eyes and mouth, colour of the face, tension in facial muscles, wheter the mouth is closed or opened and in what way – all these will indicate wheter we are happy, worrying, concerned, bored, sad, anxious etc.
Eyes and eye contact – being interested in the communication usually means maintaining the eye contact. But long eye contact may also mean anger. When we are not looking into the eyes of the other person we communicate with, it may mean low interest or boredom.
Voice tone – to express our different emotions we can use as well different tones of our voice. By speaking quickly, loudly, curtly, monotonously, or calmly, slowely, in a varying tone – we can add to our facial expression more information about our moods and emotions.
A5 Describe three verbal and three non-verbal communication methods and styles that a social care worker may use in an adult care setting.
Clear speech. Speaking clearly is essential, particularly when working with service users who may have difficulties when receiving or giving messages. Speaking clearly allows instructions to be absorbed and understood and if hearing or learning difficulties are involved then some service usres can lip-read or use body language to gain further understanding.
Non-discriminatory use of language. Conversation topics such as jokes can be source of misunderstanding and tension. Humour differs between people and between cultures, and what might be funny to one person might not necessarily be funny to someone else.
Active listening skills. Is about being involved, really listening and asking questions.
Makaton. Is a language programme that uses signs and symbols and pictures to help people to communicate.
British Sign Language. Is a method that uses movements of the hands, body, face and head, which make up a complete language system.
Braille. Is a writing system which enables blind and partially sighted people to read and write trough touch.
A6 Explain why it is important to respond to an individual’s reactions during communication.
It is important for a response to take place to show you are listening and understanding what is being said, you do not have to replay with words, you can use non-verbal actions, this is still communication.
A7 Explain how an individual’s background can influence their communication methods.
Individual background has a lot to do with communication methods.individual from a background where people speak very loud would have a problem communicating with individual from a background where people speak with lowtone of voice. Some people may have...