Describe the Goals of Business Communicator in Delivering Bad News
Communication is a medium to make environment alive and expressions are the tool to retain them. Express via words or emotions gives an impression that the people are important. It not only creates bonding but produces lifelong trust of not being hurt and betrayed. Needs of effective communication lies in our daily lives whether amongst friends, family members, clients or at office, the way of it differs accordingly.
Business communication is required as they are the best, economical and effective way to retain the data and documents. Every employee has to communicate whether in down-ward flow, up-ward flow or horizontal. The employees who can deliver in best way and makes receiver understand the message is a good business communicator. When at work many times employee ...view middle of the document...
The art of delivery lies in 4 ways.
* The calm and humble attitude of informer.
* The clear message.
* Receiver should understand completely.
In business world a business communicator needs to follow goals for delivering bad news. As it lasts an impact on receiver so it has to be clear, honest and humble. Before delivering bad news a communicator should fell the situation by him and feel the empathy. Empathizing is a main requirement because bad news will for sure give stress. Similarly one should be aware how to manage the stress. Next step is to identify the solutions before meeting, leaving someone alone in stress and then not even providing the solutions will add their stress, so before delivering the bad news prepare the solutions to it. Bad news has to be revealed in privacy; not only words of a communicator need to reflect the concerns but the body language is also required to be open one. At time of revealing the bad news the communicator should not sugar coat the truth. Deliver and reveal the reality with clarity and good attitude. Be specific and genuine; do not mis-communicate by roaming around the bush this can create the confusion. Lastly, it should be appropriate so that the receiver can have a positive end attitude.
Bad news never entertain any one rather it is a stress. At times people requires months and years to come out of the shock. So before delivering a bad news, business communicator must follow the strategies and -3 x -3 process that for revealing a bad news one has to be prepared and well planned, news should be specific and provide solutions, must have a positive end point. Everyone have to face this situation at some point in life, remember that if bad news being delivered in an acceptable manner it will not only help receiver to absorb the shock but will also strengthen your relationship with them.