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Business Communication Trends Essay

865 words - 4 pages

Business Communication Trends
Any working adult can tell you how important business communication is. However, few working adults can tell you why business communication is important. What makes business communication good is how it is done. There are two forms of communication, verbal and non-verbal. Verbal communication uses words to deliver information, and non-verbal uses everything but words (Locker and Kienzler, 2008). I am going to discuss what the role of business communication plays in day-to-day activities, how communication helps with work activities, and what communication trends I have noticed.
The role of business communication in the financial industry is one of high ...view middle of the document...

It is important in my field to have the use of these tools because they provide a quick and easy method of communication. If one works in any industry long enough one can find trends that help manage and improve daily activities or, in some cases, can hinder daily activities from being accomplished. In my field, one trend I am noticing are bulk e-mails, nonverbal communication, that contain operational updates.
Recently, my financial institution was merged with another. Due to this merger procedural changes occur almost on a daily basis. Personally, I understand the need for this chosen method of communication regarding this particular situation. However, I do not agree with its usage. Operational updates are important for client services and procedural guidelines. However the e-mails that we received can be vague, large in content, and can come so frequently that much of the information is not properly absorbed. When this kind of important information is not properly absorbed, or implemented, federal guidelines can be inadvertently ignored. This nonverbal trend has the potential to be problematic in the near future.
Another trend I am becoming aware of is communication between management and employee relying heavily on nonverbal communication. The nonverbal communication tool in this situation is also e-mail. This trend can create several issues. Employees are being bombarded with so many e-mails from operations, that when a manager sends out an e-mail, often times the message gets lost in the shuffle. When managers move away from verbal communication, employees can develop low morale from a lack of one-on-one interactions. Employees have begun to group together and distance themselves from management because of...

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