1. Understand why effective communication is important in the work setting
1.1. Identify the different reasons people communicate
There are different ways in which people communicate and they are as follows:
establishing a relationship -communicating is how you start relationships, this starts by acknowledging through eye contact, introductions, saying hello or just a smile. A gesture lets a person know that we are friendly and striking rapport, this is important for a practitioner as they meet new families and children every day, so communication skills allow them to establish new relationships quickly.
Maintaining relationships -by waving or smiling at ...view middle of the document...
When positive relationships are formed it is either to trust and support each other by giving help and advice. This means that if they are any problems they will be dealt with efficiently. Young people’s experience of a setting relies on the relationships they make with the practitioners.
2. Be able to meet the communication and language needs, wishes and preferences of individuals
2.1. Demonstrate how to establish the communication and language needs, wishes and preferences of individuals.
It is important to ask a person directly what their preference is e.g. using a name by miss or their first name, all the while remembering manners. You establish the communication and language needs and preferences by choosing the method of communication. For example if something is urgent, then it may be appropriate to use the telephone. The tone of a voice is important as well, as people take more notice of the tone than they do the information; this is the behaviour of babies who will cry at harsh tones. It is important to use warm friendly tones.
2.2. Describe the factors to consider when promoting effective communication
There are many factors to consider and they are the following:
learning some signs (sign language) or arranging a sign interpreter
Talking clearly and facing anyone who is lip reading
Talking more slowly
Arranging for a language interpreter
Translating signs letters and other written communication
Arranging to talk in a quiet area
Taking the time to give key information verbally as well as in writing
2.3. Demonstrate a range of communication methods and styles to meet individual needs
The different styles are verbal and non- verbal. The non -verbal communication styles are by email, text, letter, reports and newsletters, pictures and symbols, sign language and marathon, facial expressions, gesture and body language, relationships.
The verbal methods are: Video or webcam link, telephone conversation, face to face conversation and video or audio links.
2.4. Demonstrate how to respond to an individual’s reactions when communicating
The way to respond, is to ensure that you let the children or people know that you are interested in what they are saying, by establishing eye contact or getting down to the children’s level whenever necessary. You should also give children time, and ask children about their topic, this encourages them to talk more. You should ask them to clarify and confirm, just to make sure you are following what they are saying, and also react to what children say, by showing empathy. The main issue is to respond whenever they speak to you, even if they ask a direct question you should respond with an answer.
3. Be able to overcome barriers to communication
3.1. Explain how people from different backgrounds may use and/or interpret communication methods in different ways
People with a shared experience of culture will interpret communication methods in...