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Case Study

550 words - 3 pages

1. Stewart utilizes all of the points in the performance improvement cycle in her management technique. By taking the time to figure out who accomplished what tasks, thanking them, and commending their efforts really shows that positive reinforcement is important to Stewart. She also takes the time to group other employees together to show them what they should strive for by showing off the good work done by other employees. This technique really sets realistic goals for the other employees. She asks a lot of questions and then utilizes everyone to come up with a solution that works. In doing so she is coaching her crews and providing them with feedback in what they accomplish.
2. Julia Stewart is a great role model for generating employee engagement and motivation. Positive reinforcement is such a small ...view middle of the document...

However, I feel that her overall coaching and teaching methods are highly effective. She meets most of the subcategories of the building blocks for intrinsic rewards and motivation. It’s obvious that the employees are given a clear purpose and are trusted to accomplish various tasks. The work environment comes off as very comfortable and rather than critical, is very constructive. The tasks that need to be completed are all relevant and whole, while maintaining a high morale throughout the work environment. She recognizes the skills and good work of the employees while providing positive feedback and sharing her knowledge. Sharing new knowledge in a positive environment creates new challenges and creates realistic milestones for the employees to reach.
4. In this specific case, positive reinforcement is a main point of Stewarts coaching technique. She confronts the person that completed the specific task and thanks them for their efforts and compliments them on the quality of work that was done. She then takes an extra step by gathering everyone to really take a look at how things should be done. Doing so gives the employees and idea of what is expected, while further complimenting the person who did the work.
5. I feel that I would enjoy working under Stewart for DineEquity. Although I am motivated by people telling me something isn’t possible, I find positive reinforcement very comforting. It would create a positive attitude throughout the workplace and a strong sense of motivation. Being recognized for doing a good job always feels great. She seems like a really great person to work for and to learn from. It seems she is very open to taking in knowledge from other people as well as throwing what she knows out on the table and collaborating for the perfect solution to any problem.

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