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Case Study Hank Kolb

1040 words - 5 pages

Q1. Overview of current situation
In the case study, Hank kolb, director of quality assurance, had encountered some quality problems that had occurred in the company. There has been a lack of product quality control in the management of all departments, i.e. from the working attitude of individual employees, the production line and the market division. Currently, Hank’s company is producing a specialized degreasing solvent packed in a spray can for the usage in high-technology sector called Greasex. Hank had feedback from his subordinate that all the spray cans in a total of eight cartons was found to have a little high pressure which deviated from the design specification, and these faulty ...view middle of the document...

Next, Hank also had queries on the re-design on the contouring of the spray can as he think that it is acting as a venturi when the can is being filled up. Furthermore, no testing on the effect that the contour can was carried out on the filling speed or filling hydrodynamics from the filling head. Another issue that Hank had found out is the deviation of employee performance promotion from the manufacturing manager, as he was pressurized by the general manager in promotion of the supervisor who had deviated from the company’s standard operating procedure (SOP) despite of the sub-standard performance that supervisor possesses. The criteria for employee promotion lay down by the general manager was to focus on the cost improvement and reduced delivery time, and not on the quality control of their product.
Lastly, Hank had noticed from the marketing division that greasex was rushed in to the market in order to beat their competitors and created a huge back orders for greasex as the production line could not support the demand. As a result, the quality control of greasex was neglected as a slight deviation from the design specification will be acceptable and not focusing on consumer oriented. Below is the cause and effect (fishbone) diagram:

The Cause and Effect (Fishbone) diagram:
Material
Material
Management
Management
Man
Man

Do not have a set of Standard Operation Procedure
Do not have a set of Standard Operation Procedure
Insufficient Training
Insufficient Training

Usage of low quality plastic nozzle s
Usage of low quality plastic nozzle s
Poor Working Attitude
Poor Working Attitude

Lack of Quality Assurance
Lack of Quality Assurance

Improper Process Control
Improper Process Control
Improper machine usage
Improper machine usage

Lack of Process Evaluation
Lack of Process Evaluation
Lack of scheduled maintenance
Lack of scheduled maintenance

Method
Method
Machine
Machine

Q2. Setting up continuing programs
In order for Hank Kolb to set up a continuous improvement program, he has to identify the sources of problems and analyse the causes that impacted on the quality control on both the human process and technical process. ...

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