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Cih Level 2 Essay

1322 words - 6 pages



1) I chose to interview Janet Thorne who works at the Defence Estates (Housing) Office in Kinloss as a Housing Officer and Heather Anderson who is the Secretary of the Forres Area Tenants Group Forum. The questions I asked them were:

1) How long have you been involved in Housing?
2) How did you first get involved in the Housing Sector?
3) What duties are involved in your job?
4) What personal qualities do you feel you need to work in Housing?
5) What are your future options within the Housing Sector?
6) Tell ...view middle of the document...

- Assisting with general administrative duties such as diary entries and key registration
For her post she feels that personal qualities such as patience and understanding are important as well as being a good listener and being able to build up a good rapport with everyone she comes into contact with. She also feels that good team working skills are important.

Her future options are limited as she is reaching an age where she is thinking about retirement so is not looking to further herself.
Heather Anderson – Secretary of the Forres Area Tenants Group Forum (Volunteer post)

Heather Anderson first became involved in Housing in May 2000 when she was taken to a tenant’s group meeting by a friend. This led to her involvement in the Forres Area Tenants Group Forum which covers a wide area stretching from Alves to Dava with everything in-between including Brodie, Burghead, Dallas, Duffus, Dunphail, Dyke, Findhorn, Forres, Hopeman, Kinloss and Rafford. As the Secretary of the Tenants Group she said her duties involved ‘anything and everything’. She is responsible for

- Taking and circulating minutes of meetings
- Preparing agendas for meetings
- organising paperwork and correspondence
- Distributing information to members
- Keeping members up to date about dates for meetings and other events.

She is also the Vice Chairman of the Moray Tenants Core Group which is a Central Tenants Core Group with representatives elected as non-voting members of the Community Services Committee. They produce a six-monthly tenant’s newsletter and hold an annual Tenants Conference. The Tenants Core Group has taken an active part in the development of the Moray Council’s new Scottish Secure Tenancy agreement and the Short Scottish Secure Tenancy agreement, introduced in the Housing (Scotland) Act 2001.

Taken from the Moray Tenant Participation Strategy 2003 – 2006

Heather is also a Director of Tighra (Tenant involvement in Grampian, Highlands and Rural Areas) which promotes tenant participation in rural communities across Scotland and she is also is involved with the Tenants Regulation Advisory Group (TRAG) which is involved with social rent setting. This group was formed following a tenants’ seminar organised by Communities Scotland. It currently has around 20 members from both Registered Social Landlords (RSLs) and local authorities. She feels that working with the tenants groups has given her a lot of confidence and as it is not a paid post and she suffers from ill health she finds that she can work at her own pace to fit in everything. From my interview with Heather she seems very approachable and knowledgeable about Housing and what is needed by the tenants and eager to help and assist in any way.


|Strengths |Weaknesses ...

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