The groups of individuals that communication needs to be addressed in my job role are:
• Clients which can include dealing with complex communication needs such as Makaton.
• Families of the clients, the families may need help understanding what is been communicated and also need to be communicated with more empathetically.
• Staff who work both on and off site. Communication needs to be open and direct and not allow for confusion.
• Health care professionals such as doctors, nurses, physiotherapists, speech and language therapists etc. communication needs to be direct and it is important to understand the types of medical terminology that is used.
• Outside ...view middle of the document...
Speaking to professionals may incur problems when the terminology used is unfamiliar to you and abbreviations are used that you are not familiar with and out of the scope of your own knowledge.
A strategy used to overcome communication barriers can come in many forms, from written to pictorial, verbal and physical. A strategy implemented within the workplace to communicate with all of the staff, including the staff members which may not be regularly seen in person due to shift patterns etc., is using a communication book. This is a way of conveying written information and communicating my needs to the rest of the staff team even when I may not be seeing them. Information can be passed to each other and leaves less chance of vital information being missed or neglected. A simple format of each staff member signing the information after they have read it allows others to be able to know when the other individual has received the message.
Communication can be achieved through a variety of means and methods. The needs of a service user may mean that pictures may need to be used in order to portray the message being communicated. This can be done in a variety of ways from the client having pictures placed around the house portraying where things are such as a picture of a toilet and bath on the bathroom door, or the client carrying picture cards to help express themselves such as pictures displaying faces depicting how they are feeling are things they may need e.g. food or drink. Information can be passed and communicated with professionals through the written form in way of reports and letters expressing the message but also expressing the desire for reply also, this can also be verbally either face to face or over the telephone. In times of uncertainty and emotional stress sometimes empathy etc. can be communicated through body language and touch, this can be especially useful with clients and their friends and family, a reassuring smile and pat on the shoulder can make people feel more comfortable and reassured. Communication between staff can be achieved through several means such as the communication book, verbally or hand signals expressing needs such as shaking of a hand expressing the need for gloves.
Monitoring the effectiveness of communication systems and practices is important as if the system or practice is not effective in delivering the needs it becomes obsolete and ineffective. One of the communication systems that can be reviewed is the effectiveness of staff handovers. This can be done by observing that the staff are able to deliver the information that needs to be handed over to others in the correct matter without omitting any important factors and by questioning the staff afterwards about what they have received and understood. If it is observed that things have been forgotten or not understood correctly or that vital information is being missed then a...