Case Study: Use and Develop Systems that Promote Communication
Good communication skills and positive interpersonal skills are essential within a health and social care environment, within my role I communicate with others all the time, enabling me to develop strong relationships with people using the service, their families, friends and advocates, which ensures that I can fully understand and meet their needs, and share information by providing and receiving information. On a day to day basis I cultivate positive relationships through effective communication with work colleagues, team members and other professionals in multi disciplinary teams, GP's Social Workers, Therapists and ...view middle of the document...
When managing my team I maintain professional formal communication so that if I am required to take any formal measures the boundaries and expectations are clearly communicated, this then doesn't allow for conflict of interest or feelings of awkwardness.
As well as verbal communication written communication is central to providers of services in a health and social care setting where records and reports are fundamental. Essentially a formal style of writing is needed when recording all information about a service user and accuracy, legibility and literacy skills in presenting information clearly and correctly and the ability to read the written word are critical.
Technological aids also support effective communication within my role, for example mobile phones, making calls, sending texts and e mails supporting accessibility, even when out of office. My Desktop enables me to record, store and communicate information very quickly and efficiently .
The service I manage provides support to adults with learning and developmental difficulties, a number of service users have very limited verbal communication however most are non verbal and the team and I communicate through the use of body language, facial expressions, gestures, vocalisations, touch, signs, symbols, pictures, objects and other visual aids. It is important that I recognise and can interpret individual body language and have a self awareness of the messages I am sending out myself.
Ineffective communication when ideas or meaning is not clear can lead to people making assumptions or jumping to conclusions leading to confusion or talking at cross purposes. It is very important to be able to communicate effectively in health and social care settings. A service user will not be able to take part in a discussion about their care or planning their future if they do not understand what is being said. Equally, the person providing the service cannot help if they cannot find a way to understand what the service user is trying to ask for.
There are many factors that can act as barriers to communication in the service that I manage, these can include the service user's learning disability and sensory deprivation when someone cannot receive or pass on information because of a mental, physical or sensory impairment. Communicating in a foreign language, be that spoken or signed, an individual may not be able to make any sense of information they are being given by someone trying to help them unless that person speaks to them in their favoured language. Often service providers will use technical language or acronyms that service users or families may not understand. This use of jargon can sometimes lead to unnecessary fear or lack of understanding of what is being said, slang, dialect or indeed any language that can be misunderstood, misinterpreted or cause offense should be avoided at all cost. Whether communicating with service users, colleagues, contacts or professionals I am aware...