Communicating Across Cultures
Cross-cultural communication often involves several barriers that prevent success. The aim of this report is to recognize and overcome dilemmas that may occur within cross-cultural communication. Moreover, this paper defines communication, the different types of communication and how communication is used. The meaning of communication is examined before getting to understand the different cultures worldwide. When understanding these issues, how different communication styles are misused and affect cultures and businesses across the world are understood.
Cross-cultural communication often involves several obstacles preventing success; the ...view middle of the document...
After the receiver interprets the message and draws a conclusion about what the sender meant, he or she will, in most cases, encode and send back a response which it is called the feedback, making communication a circular process.”
The background issue is often due to the communication process quickly changing along with technological development that impact senders and receivers. Thus, as cultures and communication methods evolve, people must be prepared to adapt to these changes when participating in communication across cultures.
Adaptation is essential for all workers to succeed in their professional careers. In the day –to-day operations of multinational companies, cross-cultural communications are more complex than spoken or written messages. That is why one needs to understand other cultures before communicating and never forget the context’s interpretation.
Communication within a business context, especially from a management perspective, is a critical for any companies. As an enterprise, the entire workforce needs to ensure they are working towards the same goal and direction. Whether the operation is a small scale project or developing a new product or brand, by unifying efforts, the firm’s efficiency will be greatly increased. So each and every supervisor has to coordinate activities to motivate their workforce, and of course, successfully develop future projects. However, management has to distribute power and manage the personnel staff with different management’s styles (i.e. paternalist management or participative management). Management must evaluate decisions made, and give explanations/communicate why certain decisions were or were not in line with the company’s goals.
To better understand the ‘process’ of communication, it is important to discuss how the sender transmits the message, and the receiver interprets the meaning. For a message to be passed between the transmitter and the receiver, the message must first be coded, into whichever form that is chosen to communicate the message. For example, to indicate that a manager does not want an employee to do something, they can speak to the employee, write a memo or warning to them, or use a hand gesture such as shaking their finger at them. All these methods communicate the same message; however, the receiver’s (employee’s) perception of each will be different. Within western culture, along with many across the world, the written method is the most formal, and the hand gesture the least formal. It is important to mention that specific coding and decoding can be perceived differently between two different cultures, sometimes resulting in the wrong perception of the message.
The role of the transmitter is to ensure the manner they chose to communicate their message is received in the way in which it was intended. They must choose a medium that is suitable and formulate in a way that will be successful. Whether it is by speech, a hand...