To continually provide our members with quality goods and services at the lowest
In order to achieve our mission we will conduct our business with the following Code of
Ethics in mind:
Our Code of Ethics
Obey the law.
Take care of our members.
Take care of our employees.
Respect our suppliers.
If we do these four things throughout our organization, then we will achieve our ultimate goal,
which is to:
5. Reward our shareholders.
Costco's Code of Ethics:
1. Obey the Law
The law is irrefutable! Absent a moral imperative to challenge a law, we must conduct our
business in total compliance with the laws of every community where we ...view middle of the document...
Our members have extended a trust to Costco by
virtue of paying a fee to shop with us. We will succeed only if we do not violate the trust they
have extended to us, and that trust extends to every area of our business. To continue to earn
their trust, we pledge to:
Provide top-quality products at the best prices in the market.
Provide high quality, safe and wholesome food products by requiring that both
vendors and employees be in compliance with the highest food safety standards in the
Provide our members with a 100% satisfaction guaranteed warranty on every product
and service we sell, including their membership fee.
Assure our members that every product we sell is authentic in make and in
representation of performance.
Make our shopping environment a pleasant experience by making our members feel
welcome as our guests.
Provide products to our members that will be ecologically sensitive.
Provide our members with the best customer service in the retail industry.
Give back to our communities through employee volunteerism and employee and
corporate contributions to United Way and Children's Hospitals.
3. Take care of our employees
Our employees are our most important asset. We believe we have the very best employees in
the warehouse club industry, and we are committed to providing them with rewarding
challenges and ample opportunities for personal and career growth. We pledge to provide our
A safe and healthy work environment
Challenging and fun work
An atmosphere free from harassment or discrimination
An Open Door Policy that allows access to ascending levels of management to resolve
Opportunities to give back to their communities through volunteerism and fundraising
Career Opportunities at Costco:
Costco is committed to promoting from within the company. The majority of our
current management team members (including Warehouse, Merchandise,
Administrative, Membership, Front End and Receiving Managers) are "home grown."
Our growth plans remain very aggressive and our need for qualified, experienced
employees to fill supervisory and management positions remains great.
Today we have Warehouse Managers and Vice Presidents who were once Stockers
and Callers or who started in clerical positions for Costco. We believe that Costco's
future executive officers are currently working in our warehouses, depots and buying
offices, as well as in our Home Office.
4. Respect our suppliers
Our suppliers are our partners in business and for us to prosper as a company, they must
prosper with us. To that end, we strive to:
Treat all suppliers and their representatives as you would expect to be treated if
visiting their places of business.
Honor all commitments.
Protect all suppliers' property assigned to Costco as though it were our own.