CU 2941: Use and develop systems that promote communication
1.1) Review the range of groups and individuals whose communication needs must be addressed.
All groups and individuals communication needs are to be met. There are many groups and individuals that need to be communicated with every day. There are many ways to communicate with others. These include written, verbal, gestures, body language, sign language, tone of voice and items such as picture cards. Communication can be done on a group basis, such as staff meeting or resident and relative meetings. It can also take place on a one to one basis, such as appraisals (manager to one member of staff) or team leader to GP (regarding ...view middle of the document...
1.2) Explain how to support effective communication within own job role
There are many ways to support effective communication. Building a good working relationship with all staff members is essential to deliver a great service to our service users. By doing things like a handover between shifts helps to pass on all relevant information. Also by using a communication book means information can be written down so all staff can be informed. Whenever we hold hold staff meetings the minutes are always taken a copy if printed off for all staff members to read. This means staff who are unable to attend the meetings can still see what was said and then they have their chance to address anything they do no not understand or add anything that might have been missed.
It is also important to build a good professional relationship with people outside of the company, such a GPs, District Nurses or Pharmacists. This will ensure that all our service users are cared for correctly. There are many ways to communicate with these. For example if a service user is running low on a medication, I will fax a request for the medication to their surgery so the request is in writing, but then I will ring the surgery to check they received the fax. Once the prescription is ready a copy will then be faxed to our pharmacy
who will deliver the medication and collect the original prescription up. All communication is documents in the service users professional notes section of their care plan and passed on to the next shift during hand over.
Emails are also another way to communicate. These can be sent to family members to help keep them up to date about their relative. They are also used to organise training sessions for staff members. Any emails about training sessions are then put on the notice board in the staff area, so all staff can see available dates.
1.3) Analyse the barriers and challenges to communication within job role
There are several barriers and challenges to communication. Language is one of the barriers. As English is not everybody's first language it is sometimes difficult to communicate verbally. If it is a staff member who struggles with language, they can be encouraged to take English lessons. They should also be given more time to complete tasks and maybe shadow other staff until they feel more confident to work alone. If it is a service user with a language barrier, then gestures or pictures could be shown. If possible an interpretor could be used.
Illness could also be a barrier because if somebody is unwell they may not feel like communicating at all.
Values and beliefs could also be a barrier. What one person believes could be offensive to others, and therefore cause tension. Tension could then lead to poor communication as the person who has been offended may not speak to the offender.
By using body gestures could also be a barrier, as they may not always have to same meaning to others. For example nodding here means...