This website uses cookies to ensure you have the best experience. Learn more

Cu 2941: Use And Develop Systems That Promote Communication

4178 words - 17 pages

CU 2941: Use and develop systems that promote communication

1.1) Review the range of groups and individuals whose communication needs must be addressed.

All groups and individuals communication needs are to be met. There are many groups and individuals that need to be communicated with every day. There are many ways to communicate with others. These include written, verbal, gestures, body language, sign language, tone of voice and items such as picture cards. Communication can be done on a group basis, such as staff meeting or resident and relative meetings. It can also take place on a one to one basis, such as appraisals (manager to one member of staff) or team leader to GP (regarding ...view middle of the document...

1.2) Explain how to support effective communication within own job role

There are many ways to support effective communication. Building a good working relationship with all staff members is essential to deliver a great service to our service users. By doing things like a handover between shifts helps to pass on all relevant information. Also by using a communication book means information can be written down so all staff can be informed. Whenever we hold hold staff meetings the minutes are always taken a copy if printed off for all staff members to read. This means staff who are unable to attend the meetings can still see what was said and then they have their chance to address anything they do no not understand or add anything that might have been missed.

It is also important to build a good professional relationship with people outside of the company, such a GPs, District Nurses or Pharmacists. This will ensure that all our service users are cared for correctly. There are many ways to communicate with these. For example if a service user is running low on a medication, I will fax a request for the medication to their surgery so the request is in writing, but then I will ring the surgery to check they received the fax. Once the prescription is ready a copy will then be faxed to our pharmacy

who will deliver the medication and collect the original prescription up. All communication is documents in the service users professional notes section of their care plan and passed on to the next shift during hand over.

Emails are also another way to communicate. These can be sent to family members to help keep them up to date about their relative. They are also used to organise training sessions for staff members. Any emails about training sessions are then put on the notice board in the staff area, so all staff can see available dates.

1.3) Analyse the barriers and challenges to communication within job role

There are several barriers and challenges to communication. Language is one of the barriers. As English is not everybody's first language it is sometimes difficult to communicate verbally. If it is a staff member who struggles with language, they can be encouraged to take English lessons. They should also be given more time to complete tasks and maybe shadow other staff until they feel more confident to work alone. If it is a service user with a language barrier, then gestures or pictures could be shown. If possible an interpretor could be used.

Illness could also be a barrier because if somebody is unwell they may not feel like communicating at all.

Values and beliefs could also be a barrier. What one person believes could be offensive to others, and therefore cause tension. Tension could then lead to poor communication as the person who has been offended may not speak to the offender.

By using body gestures could also be a barrier, as they may not always have to same meaning to others. For example nodding here means...

Other Essays Like Cu 2941: Use and Develop Systems That Promote Communication

401 Develop and Implement Effective Communication Systems for Health & Safety Information

1677 words - 7 pages UNIT TITLE: Develop and implement effective communication systems for health and safety information UNIT NO.: 401 PRESENT SITUATION Unit Aims Candidates must demonstrate that they possess the skills and understanding required for: • Evaluating health and safety information external to their organisation. I use several sources of Health and Safety information to ensure that we keep up to date with the latest legislation and recommended best

Instant communication systems encourage people to form hasty opinions and give quick replies rather than take the time to develop thoughtful, well reasoned points of view

413 words - 2 pages In today's world, ones life has been made easier with the development of instant communication systems. People can communicate with each other despite of their physical distances and to any part of the world. Now communication systems have become one of the basic needs of the contemporary society. Such easy access to instant communication makes the people to take quick decisions and give quick replies. Following are the reasons that will

Promote Communication in Health, Social Care or Children’s and Young People’s Settings

1295 words - 6 pages communications when used appropriately; a slight touch on the shoulder can send a message of care and affection. However, it is important not to make assumptions about touch as some people may not be happy to be touched. Finally, the use of appropriate personal space can be very useful when promoting effective communication, as research has shown that there are particular 'zones' in which we are more comfortable within depending on our relationship with

Promote Communication in Health, Social Care or Children’s and Young People’s Setting

3096 words - 13 pages and people who we work alongside in order to work effectively and provide a good service for the y.p and people. Good communication skills will help build up good relationships. Body language and communication helps us build us to develop a positive relationship. The way we listen and interact and the use of good body language, gestures and facial expressions, signing, pitch, use of words all contribute to good communication skillsIf a y.p is

Picture Archiving and Communication Systems Market to 2020

605 words - 3 pages  Aarkstore : Picture Archiving and Communication Systems Market to 2020 - Digitization of Healthcare Systems and Evolution of PACS as a Decision Support Tool Drive Growth Summary GBI Researchs report, Picture Archiving and Communication Systems Market to 2020 - Digitization of Healthcare Systems and Evolution of PACS as a Decision Support Tool Drive Growth discusses the market, competitive landscape

Explain Systems That Calculate and Justify Charges for Domiciliary Care in the United Kingdom?

529 words - 3 pages Explain systems that calculate and justify charges for domiciliary care in the United Kingdom? Domiciliary fees are considered from two directions namely bottom up associated with the cost of wages and salaries and the cost of running of the business and secondly what the market will accept as an acceptable fee i.e. competition. The fees are paid by public funds namely social services, direct pay and community health care (NHS) and by

Use Source T, U and V and Your Own Knowledge. Do You Agree with the View in Source V That Wolsey's Domestic Policis Were Disappointing?

1456 words - 6 pages Use source T, U and V and your own knowledge. Do you accept the view in source V that Wolsey’s domestic policies were disappointing? Thomas Wolsey was Henry VIII chief minister from his rise to power in 1514 after working himself up until his eventual fall from the king’s favour in 1529. During the time period where Wolsey contained his power he made many changes to England’s domestic policies. For this reason I do not accept the view of

How Does Stevenson's Use of Setting Develop Tension in the the Strange Case of Dr. Jekyll and Mr. Hyde

1113 words - 5 pages upper wealthier class, the larger well-kept houses and professional elegance. The detail that Stevenson's uses to describe London creates an overall impression that the city is full of threat, with supernatural beings and hideous abominations hiding in the deep shadows of the alleyways despite the small sections of beauty and optimism for example Regent's Park. Quite frequently Mr. Utterson experiences 'the faces of the fogged city moon' along with

Pierre Boulez Shows Many Examples of Serial and Atonal Compositional Techniques in ‘Le Marteau Sans Maitre.’ Compare the Use of These Techniques with That of Arnold Schoenberg and Alban Berg, Making...

1917 words - 8 pages Pierre Boulez Shows Many Examples of Serial and Atonal Compositional Techniques in ‘Le Marteau Sans Maitre.’ Compare the Use of these Techniques with that of Arnold Schoenberg and Alban Berg, Making References to ‘Le Marteau sans Maitre.’ and Other Examples in Boulez’s Works. Pierre Boulez’s piece ‘Le Marteau sans maitre’ was written between 1953 and 1955. It has nine movements which are split into three cycles. These cycles are based on

Use Sources 1, 2 and 3 and Your Own Knowledge. Do You Agree with the View That the 1950s Can Be Seen as a Period of Great Prosperity for the People of Britain? Explain Your Answers Using Sources 1, 2...

1206 words - 5 pages as it is a speech made by Prime Minister Harold Macmillan in July 1957 during a Conservative Party rally in Bedford which means that all that is said in the rally is to ensure that all the supporters of the party are pleased with the progress that is being made. As it is a speech made at the rally of the party that implemented policies in order for this situation to happen they would only discuss the positives of their policies and only talk

“If the Freedom of Home-Owners to Make Economic Use of Their Homes Is Not to Be Frustrated, a Bank Must Be Able to Have Confidence That a Wife's Signature of the Necessary Guarantee and Charge Will Be...

2037 words - 9 pages Q.4 “If the freedom of home-owners to make economic use of their homes is not to be frustrated, a bank must be able to have confidence that a wife’s signature of the necessary guarantee and charge will be as binding upon her as is the signature of anyone else on documents which he or she may sign. Otherwise banks will not be willing to lend money on the security of a jointly owned house or flat.” Per Lord Bingham in Royal Bank of Scotland v

Related Papers

Use And Develop Systems That Promote Communication

3043 words - 13 pages Louise Berry Unit 501 - Use and develop systems that promote communication (SHC51) Be able to address the range of communication requirements in own role 1.1 -Review the range of groups and individuals whose communication needs must be addressed in own job role As part of my role as a care coordinator the purpose of communication is to share important information. Communication is a two-way process and involves active listening as

Unit Shc 51 Use And Develop Systems That Promote Communication

1422 words - 6 pages UNIT SHC 51 - Use and Develop Systems that Promote Communication 1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role 1.2 Explain how to support effective communication within own job role 1.3 Analyse the barriers and challenges to communication within own job role 1.4 Implement a strategy to overcome communication barriers 1.5 Use different means of communication to meet different

Diploma Management Use And Develop Systems That Promote Communication 1

2191 words - 9 pages F/602/2335 use and develop systems that promote communications 1.1 As home manager I communicate with several groups of individuals. These include the following: * Managers * Hotel service workers including laundry and maintenance * Service users * Care staff * External services * Regulatory bodies * Training sources, * Commercial firms to name a few When I deal with managers I empower them and get

Unit 1: Use And Develop Systems That Promote Communication

2335 words - 10 pages 27 July 2015 Unit 1: Use and Develop Systems that Promote Communication. 1. Be able to address the range of communication requirements in own role. 2.1 Review the range of groups and individuals whose communication needs must be addressed in own job role. In my role as Care Manager I need to be able to communicate effectively with different groups: My colleagues in the office – Directors, Scheduler, Care Coordinator