Effective Business Communication Essay

534 words - 3 pages

EFFECTIVE BUSINESS COMMUNICATION
Author is the writer of management study guide which
explains in detail about the business communication

Pendapat kami mengenai artikel ini sebagai berikut:
komunikasi yang efektif dalam sebuah organisasi memang tidak terlepas dari komunikasi eksternal (lingkungan diluar organisasi yang bertujuan untuk menciptakan citra baik perusahaan dan mempertahankan konsumen lama dan berusaha menarik konsumen baru) dan lingkungan internal (lingkungan didalam organisasi yang bertujuan untuk menciptakan suasana kerja yang nyaman dan selalu mencoba untuk meningkatkan produktifitas). Akan tetapi untuk mewujudkan efektifitas dalam organisasi sangat perlu untuk memahami The 5 Inevitable Laws of Efffective Communication yang terangkum dalam satu kata yaitu REACH
1. Respect
Hukum pertama dalam mengembangkan komunikasi yang efektif adalah sikap menghargai setiap individu yang menjadi sasaran pesan yang kita sampaikan. ...view middle of the document...

Secara khusus Covey menaruh kemampuan untuk mendengarkan sebagai salah satu dari 7 kebiasaan manusia yang sangat efektif, yaitu kebiasaan untuk mengerti terlebih dahulu, baru dimengerti (Seek First to Understand -
understand then be understood to build the skills of empathetic listening that inspires openness and trust). Inilah yang disebutnya dengan Komunikasi Empatik.
3. Audible
Makna dari audible antara lain: dapat didengarkan atau dimengerti dengan baik. Jika empati berarti kita harus mendengar terlebih dahulu ataupun mampu menerima umpan balik dengan baik, maka audible berarti pesan yang kita sampaikan dapat diterima oleh penerima pesan. Hukum ini mengatakan bahwa pesan harus disampaikan melalui media atau delivery channel sedemikian hingga dapat diterima dengan baik oleh penerima pesan. Hukum ini mengacu pada kemampuan kita untuk menggunakan berbagai media maupun perlengkapan atau alat bantu audio visual yang akan membantu kita agar pesan yang kita sampaikan dapat diterima dengan baik
4. Clarity
Selain bahwa pesan harus dapat dimengerti dengan baik, maka hukum keempat yang terkait dengan itu adalah kejelasan dari pesan itu sendiri sehingga tidak menimbulkan multi interpretasi atau berbagai penafsiran yang berlainan.
5. Humble
Hukum kelima dalam membangun komunikasi yang efektif adalah sikap rendah hati. Sikap ini merupakan unsur yang terkait dengan hukum pertama untuk membangun rasa menghargai orang lain, biasanya didasari oleh sikap rendah
hati yang kita miliki Customer First Attitude sikap menghargai, mau mendengar
dan menerima kritik, tidak sombong dan memandang rendah orang lain, berani mengakui kesalahan, rela memaafkan, lemah lembut dan penuh pengendalian diri, serta mengutamakan kepentingan yang lebih besar.
Jika komunikasi yang kita bangun didasarkan pada lima pokok komunikasi yang efektif baik upward communication, downward communication, dan horizontal communication, maka kita dapat membangun hubungan dengan orang baik dalam external communication dan internal communication yang penuh dengan penghargaan (respect), karena inilah yang dapat membangun hubungan jangka panjang yang saling menguntungkan dan saling menguatkan.

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