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Emotional Intelligence Essay

865 words - 4 pages

• DM -conscious process of making choices among >1 alternatives - achieve some desired outcomes.(M-O-T)

• When no of options increases & *information X all quantified, OL must rely on intuition /gut feeling to MD.

• leaders most likely to make right decision using feeling are 1 with S-A. able to discriminate {}irrelevant, misleading / correct feelings.

• means EI enables leader to tune into gut feelings r most accurate &helpful in making difficult decisions (C & G)

• Sometimes emotions form preferences before we consciously evaluate choices, leading to potentially inaccurate or more risky decisions. depending on moods & emotions of leaders, decisions ...view middle of the document...

• discuss how use of 5 competences in MO leader’s decision model will lead to business success in following examples.

• to reposition the AMEX brand image with the focus on relationship care for the customers, and differentiate the brand from the competitors; restructure the current communications strategy.

• The second case study demonstrated the good use of EI in decision making in The Ritz-Carlton Hotel Company, L.L.C.’s management. The Ritz-Carlton implements a strategic plan known as the Gold Standards, which consist of (1) The Credo, (2) The Basics (3) Three Steps of Service (4) Motto and (5) The Employee Promise. The standards emphasis on customers and employees care to achieve the company’s long term vision: “To Be the Premier Worldwide Provider of Luxury Travel and Hospitality Products and Services.”

• Self awareness

• AR management’s decision for employees to “substitute for leadership” under the term of “The Credo” has demonstrated the use of EI in terms of self awareness by allowing employees to think and act independently with innovation to meet customers’ unique needs. By empowering employees as leaders at every level, The Ritz-Carlton provides an environment suitable for development and greater use of EI for the benefit of both the customer and the company.

• M of EI posed in the manager’s DM process. upper managers believe by conducting monthly performance review of the strategic plan and measuring result against target, creates achievement drive to strive everyone tmeet a standard of excellence. strategy was closely aligned with L-T vision. Thus management has commitment to work on achievement of the goal.

• E tends to reflect it DM.

• It is proved in R_C as outlined in “The Basics” which emphasise * (1) anticipating wishes &needs of guests (2) Resolving their problems & (3) genuinely caring...

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