Essay 6 Title :
Analyse the effectiveness of ‘empowerment’ practices in international hospitality and tourism companies within the context of contemporary employee relations theory.
The empowerment is related to the employees, the frontline managers and supervisors, or to the organisation as an entity, “the empowered organisation”.
These differences rotate around unitary rhetoric for integrating the interests and efforts of both the employers and employees with the assumptions that low-level employees can contribute to management decisions and in so doing the enhance the performance eof the organisation. (Cunningham, Hyman, 1999).
In the past decade, business practitioners and ...view middle of the document...
An empowerment application plays a significant role in increasing employee’s productivity and providing organizational efficiency. Interest in employee empowerment within the hospitality industry has been associated with some of the key themes identified in the development of HRM generally, namely, gaining competitive advantage through improved service quality. Particularly, it has been held that service delivers (Front-line people) play a crucial role in determining the extent and quality of customer experience and satisfaction (Lashley,McGoldrick 1994)
Because of consumer conscious and competiveness, an employee in the hotel establishments must make decisions simultaneously with the time of event and must practice this decision. s/he makes a mistake, a solution can be found and a feedback can be done. This approach requires empowerment of employees and the departments of the hotels(Dalay, Coskun, 2002).
Investigation of the use of empowerment in service sector organisations reveals a number of different forms of empowerment being applied in practice. These different approaches evidence range of managerial meanings being applied which are based on different perceptions of business problems, motives for introducing empowerment, and perceived benefits to be gained from empowerment. The fact that empowerment can be used as a term to describe different initiatives provides convenient rhetoric which suggest that empowerment is “in principle a good thing” and produces a “win-win” situation for employees and...