Fran Hayden Jones Case Study
What are the main issues in the case?
Dairy Engineering showed a serious lack of communication among employee’s, from Fran’s experiences working for the company we have been able to gather that employees feel mistreated by managers, while managers are unable to communicate effectively. Organizational commitment is a large factor influencing the flaws in this companies ability to have a positive work environment. Employees are easily becoming stressed which is having a direct impact on their effectiveness, and their roles are not specifically outlined for them.
Why did the problems/ issues occur?
Continuance Commitment: Continuance commitment is ...view middle of the document...
Task Identity is a problem at Dairy Engineering and without assigning roles to employees it is almost impossible to expect them to work efficiently.
Stress: Stress is the response of challenging or threatening situations to a person’s wellbeing in the workplace. There are two different kinds of stress, which are eustress (positive) and distress (negative). In this case, Fran felt distress in the company because she thought she put a lot of effort into her work, but was not positively re-enforced for the work she had been doing. The lack of communication from her manager caused her to feel stressed when he took out his frustration on her. An example of this is when she was told by one manager to go an upcoming management workshop only to get in trouble from her manager for attending the workshop. When Rob (Chief Accountant) told her that he would deal with the situation since he was the one that sent her to the workshop he never followed through. This negative influence also spread into Fran’s life, resulting in her fighting with her boyfriend. Therefore, the stress affected her in physiological, behavioral and psychological way. Peter (Fran’s boss) called her into his office and was attacking her in a verbal manor, causing exhaustion she had run out of ways to try and avoid the stress ultimately breaking her down.
Job Satisfaction: Job satisfaction is a vital part to obtaining efficient employees in the workplace. Job satisfaction is measured by a number of things, the first thing being good leadership practices. The leadership roles are Dairy Engineering are quite sub-par, as Fran’s boss Peter was unable to explain to her what her role in the company was and also had no idea that she had gone off on a workshop. The second factor is a solid manager relationship, this is the most obvious lacking characteristic in this particular case, Fran and her manager have anything but a good relationship, and in my opinion it is all her managers fault. He fails to acknowledge Fran’s strengths and is not able to help her deal with problems she is encountering in the workplace, nor does she feel she is able to talk to him about problems instead she feels the opposite she is afraid to approach him. The final factor towards job satisfaction is clear direction and objectives, the lack of direction was evident from day one for Fran as from the moment she walked into the MIS department she was unclear as to what she was supposed to be doing and until the end of her employment at the company she remained unclear as to what her objectives were.
What options exist to fix it?
Build Organizational Commitment: The effective way to improve employees’ attitudes is to build organizational commitment. Management should express humanitarian values by being fair, and forgiving to employees. In order to build affective commitment employees must share the same values with the company, allowing employees to discuss their values and act in a way that supports them...