Fran Hayden Jones Case Study

1711 words - 7 pages

Fran Hayden Jones Case Study

What are the main issues in the case?

Dairy Engineering showed a serious lack of communication among employee’s, from Fran’s experiences working for the company we have been able to gather that employees feel mistreated by managers, while managers are unable to communicate effectively. Organizational commitment is a large factor influencing the flaws in this companies ability to have a positive work environment. Employees are easily becoming stressed which is having a direct impact on their effectiveness, and their roles are not specifically outlined for them.

Why did the problems/ issues occur?

Continuance Commitment: Continuance commitment is ...view middle of the document...

Task Identity is a problem at Dairy Engineering and without assigning roles to employees it is almost impossible to expect them to work efficiently.

Stress: Stress is the response of challenging or threatening situations to a person’s wellbeing in the workplace. There are two different kinds of stress, which are eustress (positive) and distress (negative). In this case, Fran felt distress in the company because she thought she put a lot of effort into her work, but was not positively re-enforced for the work she had been doing. The lack of communication from her manager caused her to feel stressed when he took out his frustration on her. An example of this is when she was told by one manager to go an upcoming management workshop only to get in trouble from her manager for attending the workshop. When Rob (Chief Accountant) told her that he would deal with the situation since he was the one that sent her to the workshop he never followed through. This negative influence also spread into Fran’s life, resulting in her fighting with her boyfriend. Therefore, the stress affected her in physiological, behavioral and psychological way. Peter (Fran’s boss) called her into his office and was attacking her in a verbal manor, causing exhaustion she had run out of ways to try and avoid the stress ultimately breaking her down.

Job Satisfaction: Job satisfaction is a vital part to obtaining efficient employees in the workplace. Job satisfaction is measured by a number of things, the first thing being good leadership practices. The leadership roles are Dairy Engineering are quite sub-par, as Fran’s boss Peter was unable to explain to her what her role in the company was and also had no idea that she had gone off on a workshop. The second factor is a solid manager relationship, this is the most obvious lacking characteristic in this particular case, Fran and her manager have anything but a good relationship, and in my opinion it is all her managers fault. He fails to acknowledge Fran’s strengths and is not able to help her deal with problems she is encountering in the workplace, nor does she feel she is able to talk to him about problems instead she feels the opposite she is afraid to approach him. The final factor towards job satisfaction is clear direction and objectives, the lack of direction was evident from day one for Fran as from the moment she walked into the MIS department she was unclear as to what she was supposed to be doing and until the end of her employment at the company she remained unclear as to what her objectives were.

What options exist to fix it?

Build Organizational Commitment: The effective way to improve employees’ attitudes is to build organizational commitment. Management should express humanitarian values by being fair, and forgiving to employees. In order to build affective commitment employees must share the same values with the company, allowing employees to discuss their values and act in a way that supports them...

Other Essays Like Fran Hayden Jones Case Study

Sai Muralidhar Essay

761 words - 4 pages Managerial Economics Case Number 6 Topic: Elasticity of Demand Objective: a) To apply the concept of elasticity of demand b) To correlate elasticity with decision making University fees – part I President Jones of Indian Institute of Business Economics (IIBE) is concerned about the financial state of his institution. Last year there was a loss of Rs.1.5 million and the trustees are getting restless. Currently there are 1000 full-time students

Managerial Accounting Essay

543 words - 3 pages Case Study 9-55 CASH BUDGET 1. We began by determining how much money is being made and also how much money will be available for spending and etc., which results in $21, 360. To come up with this number look at the chart below: The calculations that were used to determine how much cash is collected:| |Average Fee ($)|Quantity|Formula used:|Equals =| Fillings|50|90|$50 x 90|$4500| Crowns|300|19|$300 x 19|$5700| Root Canals|170|8|$170

Should The Internet Be Trusted?

998 words - 4 pages (Scientific and Technological Options Assessment) panel of the European Parliament (Jones Acknowledgements and Jones Bibliography). Investigating the other pages of the website shows that this article is a credited study of the STOA panel, giving the authors enough credibility in order for the article to be trusted as a useful source. If no reliable information about the author or authors of a webpage can be found, that page simply can not be used

To What Extent Was the Rwanda Genocide and Example of Root-and-Branch Genocide?

1606 words - 7 pages Without Genocide, n.d. Web. 16 Jan 2013. <http://worldwithoutgenocide.org/genocides-and-conflicts/rwandan-genocide>. Farlex. "The Free Dictionary by Farlex." Root-and-Branch. 2013. <root-and-branch>. Farlex. "The Free Dictionary by Farlex." Genocide . 2013. <genocide>. Rosenberg, Jennifer . "Rwandan Genocide ." Short Story of the Rwandan Genocide . n. page. Print. <http://history1900s.about.com/od/rwandangenocide Jones, Adam. "Case Study: Genocide in Rwanda, 1994." www.gendercide.org.Gendercide Watch. Web. 19 Dec 2012. <http://www.gendercide.org/case_rwanda.html>. |

Ou K101 Tma 06

2283 words - 10 pages that they do not fall into sub-culture practices where there is little time for 'caring' relationships to develop, more importance placed on 'efficiency' rather than 'support', or there has been little or no 'training or supervision' (Jones et al, 2010, p.45). In the case study of Marie, there is evidence to show that certain aspects of care are not appropriately covered within inductions and that care workers are sometimes 'expected … to get on

Socio Economic Factors and Student Academic Performance

2245 words - 9 pages state. This study is aimed at investigating the possibility of parental socio–economic background playing a significant role on students' academic performance taking some selected secondary schools in Mainland Local Government Area of Lagos State as a case study. 1.2 Statement of Problem Low academic performance of students in Economics in senior Secondary Schools within in Mainland Local Government Area of Lagos State and the West

Lean Management

795 words - 4 pages | | |activities in the form of a team case study presentation. | | |Summative assessment: written exam, evaluation of 2-5, the credit assessment is required >= 3. | |Learning outcomes |See table 1 | |Form of classes and weekly

Case Study - Joe's Problem

927 words - 4 pages Case Study: What is Joe’s Problem? Lisa A. Jones Introduction This case study describes the problems resulting from the promotion of Joe Doss at Ajax. Joe had an outstanding technical mind. He enjoyed doing research and working alone in his lab. Recognized as an outstanding contributor to the company, he received a promotion to head of a new research team. Problems immediately ensued, administrative details went

Assignment 6.3

654 words - 3 pages Jones International University Case Study — Groupon vs. LivingSocial: Coupon Wars Assignment 6.3 Instructor Terry Miller BBA304 Marketing Management By Daniel Rhodes Kabul, Afghanistan July 12, 2014 Groupon vs. LivingSocial: Coupon Wars After reviewing our course material this week and reviewing the case study, I believe LivingSocial is using the Sales-Oriented Pricing Objectives approach. With this approach

Social Influences on Behaviour

1039 words - 5 pages occupying it” that is a person is supposed to act in a certain way when they are in a particular role within a group. This can be a problem, as in the case of Zimbardo’s prison study, where things got out of control because people within their roles went to the extreme and did things that the person, had they not been in that role, would have never done in their lives. The study had to be shut down because the subjects that were the prisoners

Human Resources

1305 words - 6 pages Sabrena Williams May 5, 2013 Dr. Tonya Moore HRM 532 – Talent Management Sabrena Williams May 5, 2013 Dr. Tonya Moore HRM 532 – Talent Management Case Study : AVON Sabrena Williams Week 4 Assignment 2 Provide a brief description of the status of the company that led to its determination that a change was necessary. Avon is a 122-year-old company who was founded by David H. McConnell, who was a door-to-door bookseller who

Related Papers

Choosing Your Battes Essay

706 words - 3 pages interests lead not to dysfunctional conflicts but rather to positive integrative solutions? The first step is to define what negotiation is. Negotiation is “a process in which two or more parties exchange goods or services and attempt to agree on an exchange rate for them.” (pg. 411). Our assigned case study states “that dropping its old ways of handling scheduling and logistics created a great deal of conflict at Burlington Northern Santa Fe

Challenges In Capacity & Decision Making

1014 words - 5 pages his daughter can take over the decision for him but Mr. Jones expressed his will loud and clear. Mr. Jones’ legal rights are higher than his daughter’s rights because he is the patient and he is capable of making his own decisions. Ethical Issues of the Case In this case the patient denies undergoing a treatment proposed by the doctors. The first ethical dilemma faced by doctors is whether to treat the patient without his consent. This decision

Art Is The Answer Essay

1367 words - 6 pages desire to learn. Fran Smith explains, “Years of research show that [art is] closely linked to almost everything that we as a nation say we want for our children and demand from our schools: academic achievement, social and emotional development, civic engagement, and equitable opportunity.” As stated by Tamara Henry in USA Today, in 2002 a study was released that showed an explicit connection between the arts and social and scholastic

Knowledge And Time In García Márquez’s Chronicle Of A Death Foretold

4471 words - 18 pages object of study, historian and theorist Hayden White states, The very claim to have distinguished a past from a present world of social thought and praxis, and to have determined the formal coherence of that past world, implies a conception of the form that knowledge of the present world also must take, insofar as it is continuous with that past world. Commitment to a particular form of knowledge predetermines the kinds of generalizations one can