REVIEW OF RELATED LITERATURE AND STUDIES
On-job-training is commonly used in tourism and hospitality organizations. With this method, the trainer teaches job skills and knowledge to one trainee, primarily at the work station. Theoretically, it is the best type of training because it incorporates many of the learning and training principles. There are four steps in the individual on-job-training method; Training preparation, Training Presentation, Trainee Practice and Demonstration and Coaching. (Hayes 2008)
R. Waryszak (1999) cited that according to Casado in one of the few studies which specifically investigated the perceptions of hospitality students, ...view middle of the document...
It was concluded that the difference between students’ expectations and experience of the industry could be attributed not only to the educational institutions socialisation methods, but also to the way the industry structures the induction programs and attempts to socialise newly recruited employees.
Waryszak (1999) as well mentioned Purcell and Quinn surveyed 704 former students who had completed various hospitality degree courses. Their results confirmed earlier studies’ findings that graduates complained of having little opportunity to develop managerial skills, although, the researchers state the cooperative education code of practice asserts that one of the main purposes of work experience is “to enable industry to demonstrate the career potential that is available” which involves providing appropriate management learning opportunities and enabling students to obtain insight into the management and supervision skills and knowledge they will require in their intended careers”.
Hotels and Accommodation establishments play a significant role in the promotion of the hospitality business since they provide most of the service needed by tourists and travellers, among which are room accommodation, food, entertainment, and many others. (Roldan 2008)
According to Department of Tourism (DOT), 5-star hotels should have facilities that are world class in every manner and the meticulous service exceeds all guest expectations.” (Rule II, Book 2, MC 2012-02).
The DOT is adopting a new rating system based on international standards for the Philippine hotel industry. The move is in preparation for 2015 when 70 percent of all tourism transactions such...