Garvin's Definitions Of Quality Essay

871 words - 4 pages

Garvin's Definitions of Quality?

. Transcendent Definition
- Quality is something that is intuitively understood but nearly impossible to communicate
such as beauty or love.
. Product-Based Definition
- Quality is found in the components and attributes of a product.
. User-Based Definition
- If the customer is satisfied, the product has good quality.

Garvin's Definitions of Quality?

. Manufacturing Based Definition
- If the product conforms to design specifications, it has good quality.
. Value-Based Definition
- If the product is perceived as providing good value for the price, it has good quality.

Garvin's Product Quality Dimensions

. Performance
- Refers ...view middle of the document...

Garvin's Definitions of Quality?

. Manufacturing Based Definition
- If the product conforms to design specifications, it has good quality.
. Value-Based Definition
- If the product is perceived as providing good value for the price, it has good quality.

Garvin's Product Quality Dimensions

. Performance
- Refers to the efficiency with which a product achieves its intended purpose.
. Features
- Attributes of a product that supplement a product's basic performance.
. Reliability
- The propensity for a product to perform consistently over its useful design life.

Garvin's Product Quality Dimensions

. Conformance
- Numerical dimensions for a product's performance, such as capacity, speed, size, durability,
color, or the like.
. Durability
- The degree to which a product tolerates stress or trauma without failing.
. Serviceability
- Ease of repair.

Garvin's Product Quality Dimensions

. Aesthetics
- Subjective sensory characteristics such as taste, feel, sound, look, and smell.
. Perceived Quality
- Quality is as the customer perceives it. Customers imbue products and services with their
understanding of their goodness. This is perceived quality.

Garvin's Definitions of Quality?

. Transcendent Definition
- Quality is something that is intuitively understood but nearly impossible to communicate
such as beauty or love.
. Product-Based Definition
- Quality is found in the components and attributes of a product.
. User-Based Definition
- If the customer is satisfied, the product has good quality.

Garvin's Definitions of Quality?

. Manufacturing Based Definition
- If the product conforms to design specifications, it has good quality.
. Value-Based Definition
- If the product is perceived as providing good value for the price, it has good quality.

Garvin's Product Quality Dimensions

. Performance
- Refers to the efficiency with which a product achieves its intended purpose.
. Features
- Attributes of a product that supplement a product's basic performance.
. Reliability
- The propensity for a product to perform consistently over its useful design life.

Garvin's...

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