Running head: PROBLEM SOLUTION: GLOBAL COMMUNICATIONS
Problem Solution: Global Communications
Global Communication (GC) was a dominant force in the telecommunication industry. With the recent decline in stock prices, they will consider outsourcing jobs to India and Ireland as a cost cutting measure. With added pressure from stockholders and the need to stay competitive, Global Communications need to offer better services than their competitors do. GC is not alone when fronted with these types of issues. Many companies have struggles to keep their companies alive against the growing number of competitors in any given industry. Management is compelled to make decisive choices in ...view middle of the document...
This is the concept of one hand washes the other. This way both parties will look out for each other and reap the fruits of prosperity with each other.
Issue and Opportunity Identification
Three years ago, Global Communication’s (GC) stock hit an all time low and investors are unsure if they will rebound form the tremendous economic pressure. With this in mind, GC rallied their top executives to strategize on bringing Global Communications into the forefront of the telecommunications industry. They plan to accomplish this by introducing technical call centers abroad while proving new services to its small business and consumer customers. As competition grows Global Communications must come up with the technical erudition that will bring in profits. In order to implement cost-cutting techniques that will improve profitability, Global Communications is looking to outsource to India and Ireland. Where increased technical sophistication is achieved. Internal communications is also a major concern for the company. Effective communication is vital to all organizations because it coordinates employees, fulfills employee needs, supports knowledge management, and improves decision-making (McShane-Von Glinow, 2004). Global Communications has a responsibility to its shareholders to consider all possible sources to resolve issues and make the best decisions. The Senior Leadership Team must come up with a plan to restructure the company and effectively communicate it to all employees. Global Communication's competitive advantage comes from their loyal employees.
Stakeholder Perspectives/Ethical Dilemmas
“Conflict is a process in which one party perceives that its interests are being opposed or negatively affected by another party.” (Kinicki & Kreitner, 2003, p.486) Global Communication (GC) is at a state of confusion. Three years ago, their stock valued at $28 per share and now is at a low of $11 per share. GC must make changes and make them now if they want to be major contenders in the telecommunications industry. Their Senior Leadership Team must increase profitability by introducing new services by collaborating with a satellite provider and identifying cost-cutting measures by outsourcing call centers overseas to India and Ireland By doing so managers did not involve key stakeholder, Technologies Workers Union, who are now threatening to take legal action. With legal actions in the near future, Global Communications should start integrative negotiations with the union. This type of negotiation will allow both parties a win-win situation
Global Communications will emerge as a major competitor in the global telecommunications industry by lowering over-head cost and demonstrating assurance to their employees and customers.
Global Communication (GC) like many other telecommunication companies is under tremendous economic pressure. This is in part too much competition. In order...