|AMITY SCHOOL OF DISTANCE LEARNING |
|Post Box No. 503, Sector 44, |
|Noida 201 303 |
|TOTAL QUALITY MANAGEMENT (ADL-16) ...view middle of the document...
(40% when no PCP*) |
|All assignments are to be completed preferably in your own hand writing. |
|All questions are required to be attempted. |
|Three assignments i.e. A, B & C are to be answered. Assignments A will carry Five subjective questions (15 marks). Assignment B will carry |
|three subjective questions with a Case Study (15 marks) and Assignment C will carry Forty objective type questions (10 marks) |
|All the three assignments are to be completed by 30 May and 30 November and mailed / given by hand for evaluation at the ASoDL office Noida|
|/ your Study Centre. |
|The evaluated assignments can be collected from your study center / ASoDL Office after Eight weeks. These will be destroyed at the end of |
|each semester if not collected. |
|“I declare on my honour that I have neither copied these assignments nor downloaded through my source, I further declare that this is |
|totally my own effort”. |
|Signature : |
|Name : |
|Date : |
|(⎫) Tick mark in front of the assignments submitted |
|Assignment “A” | |Assignment “B” | |Assignment “C” | |
AMITY SCHOOL OF DISTANCE LEARNING
Post Box No. 503, Sector-44
Noida – 201303
TOTAL QUALITY MANAGEMENT
Answer all questions.
1. Effective leadership and organization culture are foundations of Total Quality Management. Discuss.
2. Discuss the approaches of Deming, Juran and Crosby in managing quality. Compare the similarities and differences in their approach in a tabular form.
3. What are the quality system requirements of ISO9001: 2000? Explain the quality principles based on which the quality system is developed.
4. What are quality costs? Explain the...