|This unit will give students an understanding of communication in the workplace. It also offers clear opportunities for learners to provide evidence of |
|achievement in key Skills achievement in the communication. |
|Complete all the tasks in order to demonstrate adequate knowledge of communication in the care sector. Use the blank spaces provided in each sheet and provide |
|full information required. |
1a) Describe the structure of ...view middle of the document...
Kitchen teaml help to create a diverse and balanced menu which ensures we meet the varying nutritional needs of our residents. Because mealtimes are such an important part of the day it is also vital that we create an enjoyable atmosphere with a menu that is enticing and well presented; consistent high standards of food hygiene and quality ingredients help to deliver this quality of service.
Care home Registered managers are responsible for the day-to-day running of residential care homes. They oversee all activities within the home and make sure the quality of the service and care provided meets the National Minimum Standards for their type of home also need to be able to manage a budget and keep records.
Assistant Manager helps to support the Registered Manager in the day to day running of the home, ensuring that high standards of care are achieved, also the day to day running of the home in the absence of the manager ,supervision of staff, ensuring that all residents receive the highest levels of care, providing care and support to residents liaising with Healthcare professionals and residents families.
1b) Describe how information is gathered and circulated within the organisation (1.2)
Information flows through an organisation through face-to-face conversations, meetings, telephone conversations, reading newspapers and magazines, listening to radio and television and surfing the Internet.
Care home director organizing meetings with management team, area manager and registered manager to discuss about improvement and problems. Assistant manager giving questionnaires for senior care staff who giving to care staff. Questionnaire is giving to patient to see if they were happy with the service giving to them. They may cover single or multiple
issues. After filled by the residents the care staff give to senior care staff and they can see ways to improve the service.
Information about the residents’ care is written up on an internal computerised communication system on the intranet, so relevant staff could access personal notes. More general but timely notes is written up in a message book for all staff to check when they came to work.
When a residents need to make or cancel appointment care staff calling to GP or other organization. Also by phone staff can contact each other if there is a problem with a residents.
The best way to collect information is sitting down with residents face to face and discussing. This is very important role for care staff. The care staff needs to take down notes of what the residents is saying. When the information is collected it needs to be recorded on the residents notes book.
Information is also circulated through company newsletters, memos and notice boards. The problem with newsletters and memos is that readers often have so much information to absorb that they quickly forget it
Emails is sending information from head office about events and training, and the manager identified certain...