UNIT 201/ SHC 21
Q1) Identify the different reasons why people communicate?
There are varies types of communication but all come under one of two categories. One being Verbal Commination and the other being Non-Verbal Communication. Verbal Communication is when one person communicates with another by using speech and Non-Verbal Communication is when one person communicates with another by using body language.
People communicate with one another for many different reasons and for most this is an essential part of their daily lives. I have listed below a number of reasons of why I think people choose to communicate:
* To express feelings
* To teach
* To learn
* To connect
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Observing the non-verbal communication of the other person is extremely important as this will help you to have a much better understanding of how that person is feeling and what they are truly thinking.
By observing the non-verbal communication of the other person you are able to work out many things. One could be a person’s willingness to discuss a sensitive subject or issue and another could be that what that person is verbally telling you about their current circumstances or situation may actually be different from the truth.
From experience I have also found that by observing the non-verbal communication of other person you are also able to determine how confident that person is in actually being able to communicate others.
Q4) Explain why it is important to find out an individual’s communication and language needs wishes and preferences?
Not everyone is able to communicate in the same way and it is important to make sure that when we are trying to communicate with the people who we support, that we try and communicate in the best possible way for them.
People have a wide range of communication needs, which involve the consideration of many different factors such as:
* Hearing Loss - Communication is a two-way process, and it is very difficult for somebody who does not hear sounds at all or hears them in a blurred and indistinct way to be able to respond and to join in. The result can be that people may feel very isolated and excluded from others around them. This can lead to frustration and anger that may cause people to present behaviour that provides you with some challenges.
* Visual Impairment - Visual impairment causes many communication difficulties. Not only is an individual unable to pick up the visual signals that are being given out by someone who is speaking, but, because they are unaware of these signals, the person may also fail to give appropriate signals in communication. This lack of non-verbal communication and lack of ability to receive and interpret non-verbal communication can lead to misunderstandings about somebody’s attitudes and behaviour. It means that a person’s communications can easily be misinterpreted; they may seem to be behaving in a way that is not appropriate.
* Language - When someone speaks a different language from those who are providing support, it can be an isolating and frustrating experience. The person may become distressed and frightened, as it is very difficult to establish exactly what is happening, and they are not in a position to ask or to have any questions answered. The person will feel excluded from anything happening in the care setting and will find making relationships with support staff extremely difficult. There is a strong possibility of confusion and misunderstanding.
* Learning Disability - Dependent upon severity, a learning disability may cause differences in communication in terms of the level of understanding of the individual and their ability to...