SCHOOL OF APPLIED SCIENCE
HOSPITALITY MANAGEMENT HND III
NAME OF LETURER: MR. JOSEPH FORDJOUR
COURES TITLE: HUMAN RESOURCE MANAGEMENT
COURSE CODE: SMS 316
NAME OF STUDENT: JULIANA AMOAKOHENE
INDEX NO.: 07102017
DATE: 20TH FEB,2013
a. The hospitality industry is known to have a high employee turn over. What are the basic characteristics of the industry that makes it have a high employee turnover?
b. As a general manager of Protus Hotel, outline ways you could solve this.
The hospitality industry by dictionary is a cluster of industries comprising of accommodations, food services and recreation, entertainment and amusement sectors. The hospitality industry is dependent on the availability of people‘s leisure time and disposable income.
A hospitality unit such as the hotel, restaurant or even an entertainment park consists of multiple groups such as facility maintenance, front office, housekeepers, kitchen workers, ...view middle of the document...
Some of the basic characteristics of the hospitality industry that makes it have a high employee turnover are;
* Labor pool: the labor pool for the hospitality industry is often untrained, unskilled workers. Higher skilled workers are harder to find. Many employees are young, students or using hospitality jobs as a fallback or stepping stone to other careers. This increases the chances of turnover.
* Low wages and salaries: many hospitality jobs do not pay well. Employees usually begin at a minimal wage rate or below which does not attract top quality long term employees because these employees are always looking for a better pay in position or job.
* Public misconceptions: this is also another reason that leads to staff leaving the industry. The hospitality industry suffers from the general public concept that, this type of work is easy and turns a quick profit. People enter the industry with the expectation of immediate cash compensation with minimal effort put forth. Thus the industry tends to attract people from less than desirable labor pools.
* Customer service issues: dealing with customers is difficult in any industry. Employees and managers walk a fine line between keeping their customers happy and supporting their employees. A good leader will be able to judge between customer service and abusive customers.
* Seasonality: many of the hospitality industries are seasoned in nature. This can lead to understaffing during off-peak seasons which has a negative impact on employee’s morale.
As a manager, this problem can be solved by;
* Setting the right compensations and benefits.
* Paying attention to employees personal needs.
* Fair and consistent performance appraisal.
* Hiring the right people from the start.
* Opportunities for developing employee’s skills.
* Performance- based rewards and recognition.
* Succession programme
In conclusion, the hospitality industry needs human labor and so proper care should be taken to ensure that staff is satisfied with their work so that they do not leave the industry.Also, identifying and recruiting the best workers for the job can help the industry to reduce high employee turnover.