In recent year, Security and safety are essential for hospitality industries. But many of hotel and resort do not emphasis on these issues regularly. This essay is going to analyze about why safety and security are important in hospitality industries and how it is important in hospitality industries, it also show how to make sure the safety of the hotel employee, guests and property. It will also discuss about the Asia Pacific editor of Hotel and organizer of the survey Steve Shellum what he mentioned about.
Outline the two events
The MGM Grand fire happened on 21th November 1980. There are 87 people had been kill. This is a big event. In a real fire accident, smoke inhalation is more ...view middle of the document...
On December 7, 1946, a fire broke out in the Winecoff Hotel in Atlanta, Georgia. This event killed 119 people. It is the worst hotel fire in United States history. The fire started in the 15-story building early in the morning, and engulfed all the floors of the hotel. People were caught unaware and very scared. They were trapped in the upper floors. Many people died because they jump out of windows. The only route for people to escape was a single stairway. The building had neither fire sprinklers nor fire escapes , fire doors, or even an alarm bell.
Research and analyze
Since 11th September terrorist incident, there are some big events happened in Asia, such as Mumbai terrorist attack and 2002 Bali bombing. It shows Asia hotels and resorts have become the intensive target of terrorist attacks. ( However, many of hotels and resorts in Southeast Asia do not emphasis on safety and security system. These hotels and resorts would not pay more attention and money on security system. “Whether due to lack of funds, complacency or and ‘it can not happen here’ mentality”. These hotels and resorts always have this kind of thinking. If a hotel and resort had this mentality, they will very easy to ignore the essential of safety and security.
Firstly, hotels and resorts have regard to the competence, experience and age of each staff. Because in a real fire young and inexperience staff could not really protect guests even themself. In the Winecoff hotel, many of people die because they jump out of window. This is not appropriate way to safe life. Because of young people scared and caught unaware. They forgot the professional fire event knowledge or they may do not know about that. The Occupational Health and Safety Regulation 2001 clearly states that “in determining the nature and extent of necessary supervision, the employer must have regard to the competence, experience and age of each employee. ( reference) The regulation also shows that hotels or resorts have to training new staff about safety and security information at their first day of employment.
Every hotel and resort around world provides good service to attract people, however the high quality service also contains security service. The first step and also the most important thing is training staff how to face the situation when emergency happen. There always some little thing happen in the hotel or resort such as theft. Hotel and resort should always avoid it and try to protect guests as much as they can. Some big thing happen like fire, terrorist arrack, it has huge bad influence on hospitality industries. These kind of thing are always like emergency and people do not know when it just happen. However, hotel and resort still have to keep their guests and staff safe as much as possible. If emergency happening, staffs can handle it then can minimize casualties. This is why give the safety and security training information to new staff at their first day is essential. So hotel and...