To: CEO of Toy Company
From: Elementary Division Manger
CC: Executive Team
The purpose of this memo is to address three key focus points of this defective product: Shipment, main event money solutions while taking customer satisfaction into account and weighing benefits versus risk of each scenario.
After careful assessment of choices for Main event solutions, a decision making model would be the best approach. Systematically examining each of the five steps involved in this process. To be affective and accurate each step must be careful assessed for its pros and cons, and how it will overall influence the company. Step 1: Propose ...view middle of the document...
Significant financial loss can or may be avoided if proper reorganization and allocation of funds takes place. In order for the company to avoid severe loss in stocks, and to decrease the mega impact on the infrastructure as well as enable fast recovery the company will need to suspend production, and halt the distribution and sale of all defective product.
The company could avoid violating government regulations by formulating and implementing a new protocol for production. This would entail the government involvement if the recall all the defective products that have been distributed, and the government may increase the company’s standard of production. Although costly, legal liabilities and preservation of humanity would become non-issues.
Ethics is a moral standard that companies use to govern decision-making processes. Investors will feel a great sense of trust and confidence in the company’s ability to make ethically and morally sound decisions related to this defective product.
Second choice alternative
The second alternative would be to, keep the original shipment in tact and allow for distribution with the exception of some adjustments made to the already existing product. In doing so, the company would save and somewhat maintain their public reputation. Another advantage to this would be its humane, ethical considerations. On the contrary, the disadvantage would be this adjustment would entail increase in labor costs, due to the reproduction of this toy.
The financial impact in the long run would prove to be minimal in respect to net profits. Initial reproduction cost would be substantial but manageable. Taking into account legal liabilities, and civil lawsuits avoided. Reproduction would be the best option, financially and ethically. In order for minimal financial hardships, all departments would have to be clear and concise with communicating and implementing a new reproduction plan. The ultimate goal would be to reproduce a new whistle, ensuring that this product meets all safety standards and free of defect.
Legally, avoiding liabilities and legal binds would be ideal. However to proceed lawfully, the company will need to seek proper, reputable legal counsel and solidify concrete public relations with various ethics committees extending to its own investors. Notarized letters should be sent out immediately to all consumers, and printed details of the defect should be provided to customers on how the situation was handled. Although a risk for class action lawsuits still exist, putting into place protocols to protect the company and getting the involvement of Consumer protection safety will maximize efforts of damage control.
In upholding the companies moral standards, full responsibility on their part for all defective parts must be taken. Consumer confidence can either be boasted or extinguished. Damage control strategies will be put in place, if...