BSAD 535 – Managing Human Resources
The rate of change is not going to slow down anytime soon. If anything, competition in most industries will probably speed up even more in the next few decades.”
John P. Kotter
What is Change?
is not happening that should be happening? is happening that should not be happening?
better? is happening that could happen
An alteration in people , structure or technology. To cause to be different or to undergo transformation.
In conclusion, Jack Welch once said:
“one big lesson that I have learned is that change has no constituency. People like the status quo. They like the way it was. When you start changing things the good old days
look better and better.” - Managing
Change in a changing world, page 20, by Professor Baidya
The Three Phases of planned Change
Three Phases of Planned Change (Lewin, 1951)
1. Unfreezing 2. Changing 3. Refreezing
Driving & Restraining Forces
This is the first phase in implementing change. It consists of creating a strong enough desire for changing the old, unwanted culture or behaviours.
If the “pain” of doing the same unwanted behaviours is not strong enough, there will be no desire felt within the organization to change.
The change agents need to make a strongly felt reason to change. Some examples might be the threat of closure due to more efficient competitors, or better products that serve a need better.
This second phase is where the new culture, behaviours, way to do things is put in place. It is important that any infrastructure needed to support the new change be thought out and in place.
If this does not happen, the organization will resist the new change and will either fall back to the old way or even a hybrid of the old and new ways that may be worse for the organization.
This phase may require training in the new methods, new equipment, resources, etc… It is important that these be met.
The third phase in the three step approach of Lewin is the Refreezing phase. This is the phase where the new changes, behaviours, etc… are made to be the new daily norms of the organization.
I have this referred to as “standardize” in the quality assurance field and this is where you make the new behaviours part of the “standard’ method of operating..
Some effective methods of doing this are by linking rewards to the new behaviours. I have experienced companies that tie these types of things into regular reviews as well reinforcing it there as well.
Organizational change can be one of the toughest tasks that leadership can face. People are resistant to change by nature unless the need to change is strong enough. At times, company management may have to create a situation (real or perceived by the workforce) to start the process.
Managing the planned change process
occurs when a company makes a transition from its current state to some desired future state. Managing change is the process of planning and implementing change in organizations in such a way as to minimize employee resistance and cost to the organization while simultaneously maximizing the effectiveness of the change effort.
Steps in Planned Change
managers and an organization commit to planned change, they need to create a...