Human Resources Problem
Subject Analyze the ways to enhance listening skills of the newly hired employees thus eliminate the problems of poor performance and misunderstanding caused by them.
Recent review of the drilling and engineering department showed that for the last six months performance of the department had worsened. Before, the department was one of the best . Six months ago number of people left the department due to their personal problems. That period was very tough for the company. Whole department was actively engaged in the new project. Unexpected leave of the employees and urgent need for the workers forced managers to hire new workers in a very short period of time ...view middle of the document...
I needed to understand the reason for the misunderstanding and the reason was that employees lacked listening skills. Most of them were recent graduates and didn’t have any work experience, they tended to do everything as they were taught at school and didn’t listen to their supervisors.
For the beginning I would like to know the level of the listening skills of the employees. For this purpose it will be necessary to conduct Listening tests to see how attentively they are listening.
Then when the situation is clear to effectively eliminate the problem with the listening we should take number of steps. First of them will be- to make the new employees aware that they need to improve their listening skills. It is useless to help people to overcome their problems when they do not know or do not realize what their problems are. If we start to help employees to enhance their listening skills without them understanding that their listening skills are bad – the results will be inefficient. The best way will be to organize a meeting with the workers and tell the situation about their performance without telling the presumable reasons for it. The task here will be to make the employees to identify what their problem is . Me and other people who will facilitate the meeting may ask questions like “ Why do you think the problem of misunderstanding exists?”, “ Do you have problems with the supervisors”. After it will be clear that the listening problem exists we will ask employees to point major benefits of good listening at work and ways to be a good listener.
“To become a better listener, you should do the following:
1. Look the part: Face the speaker and display feedback that the message is being heard and understood. Lean toward the speaker to show interest. Maintain eye contact at least 80 percent of the time. Do not distract the speaker with strange facial expressions and fidgeting.
2. Listen for nonverbal messages: Observe the speaker's body language, gestures, and the physical distance. Observe the speaker's facial expressions, eyes, mouths, and hands for hidden messages.
3. Listen for the main points: Filter out the nonessential and look for the principal message of the words.
4. Be silent before replying: Be certain that the speaker is completely finished speaking before you attempt to speak. Resist the temptation...