Managing for Efficiency And Effectiveness
Centre Number: 821817 | Centre Name: Southpoint Education International
Learner Name: Nadia V. Neely-Russell
Operating a small family owned chain of Jamaican style cuisine restaurants is nothing short of daunting. It takes a lot of hard work and team of dedicated staff, to execute the goals set out by Top Level management.
I work for Negril Café. It’s a small, but busy chain of buffet style restaurants here in Nassau, The Bahamas, and employs more than 36 persons across the 3 restaurants that are in operation. My role as Administrative Assistant lines me up to see both the big tasks and little ones that keep the company ...view middle of the document...
With that said, it is my goal to move out of administration and into front house management as a restaurant manager after completion of this course.
Be able to assess the organisation’s ability to manage efficiently and effectively to achieve targets and objectives.
Before discussing how the organization is able to efficiently and effectively manage to achieve its targets and objectives, I want to firstly outline our mission and vision at Negril Café.
At Negril Café it is our mission is to enrich the lives of our customers, our employees and owners. We do this through superior quality food and beverages, legendary customer service, sales growth, cost controls and treating our employees like family. We believe that our employees are our most important resource and our success depends upon creating and retaining a staff capable of delivering an exceptional dining experience to every guest, every time!
Our Aim and Vision:
Negril Café’s success depends on our team. Our restaurants can only prosper and provide opportunities for employment and growth when we continue to improve ourselves, and the work we do. We recognize however, that success is not measured by sales; guest counts, and numbers alone. We are measured as much by the way in which we achieve our goals, as we are by the actual achievements themselves. We believe that a commitment to uncompromising values and integrity should always guide our decisions and actions as pursue our goals. The following are the core values that form the foundation of our measurement of success:
We believe in providing legendary service. Our goal is to provide the kind of unique and genuine sort of personal care and attention that our customers tell stories about.
We believe that good isn’t good enough. We never stop trying to do it better, no matter how good we are. We constantly strive to “raise the bar”.
We believe in honestly and trust. We work to build trust with others in each and every transaction and interaction. We recognize that honesty and trust form the bond that holds organizations and relationships together.
We believe in the ongoing training and development of our people. We see it as a worthy investment in the future of Negril Café and as a way of enabling our people to achieve their potential in whatever they do. We believe our continued success depends on teamwork. We know that great achievements are only possible from helping and respecting each other.
We believing in doing great business in a professional and orderly manner. We take great pride in having good systems standardized procedures and being organized.
We believe in being responsible to others and to ourselves. We do what we say we are going to do when we say we are going to do it. We believe in personal accountability and avoid blaming others when things don’t turn out as planned.
With that being said our Aim then, is to:
1. Offer the freshest...