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Improving Workplace Communication Skills Essay

1443 words - 6 pages

Inclded in this packag is the following info. Plese iss the corresd we spok abt. Did you understand these sentences? Probably, but that is not the point. The point is that the sentence is not grammatically correct and problems may follow with the intended party of this memo. In today's marketplace computer skills are the norm, but
many of today's workers do not possess professional academic writing skills. A workshop would enhance and improve writing skills necessary to strengthen
the quality of service we offer our clients.

The changes in technology have introduced many different forms of communication with others in the workplace and with the clients. Unfortunately, basic writing ...view middle of the document...

But email and voicemail can be a hindrance rather than a help if we do not know how to make the best use of them." Theobald (2004). The basic people skills of communicating face to face, if one is not careful can follow a former mode of communication, the typewriter. Dealing with different personalities in the workplace it is easy to insulate oneself within your private space and limit verbal correspondence.

Interpersonal skills are not easy. In the workplace, it's the ability to communicate with others effectively and create the special synergy where the work gets done and the office is regarded as a pleasant place to be. Zacharias, Gary, Fleischer, Savage, Devorah ( 2000) With disputes and misunderstanding that can occur between employees, building positive relationship is a priority. The recent concerns regarding the poorly written communication have created dissension. There are several steps that can be taken to foster a new and productive workplace.

Low morale in the workplace directly affects productivity and the financial goals of the company. It is important to allow employees to feel respected and valued. This can be achieved through
several ways including open communication and creating teams. Each employee should be given a forum to express their issues and concerns publicly or privately. Second building small teams will ensure employees are spending more face time and working on common goals. One suggestion could be contacting clients as a team and foster feeling of security and reassure them they will have a positive relationship as we proceed toward the future. An employee must have effective team skills and self awareness to accurately perceive situations, self-management skills to balance work life and home life, and the ability to extract positive lessons from negative situations. Zacharias, Gary, Fleischer, Savage, Devorah ( 2000)
To ensure written communication to our clients is not only professional in appearance, but also grammatically correct; an academic workshop can be created for all to attend. Correct written communication skills will ensure a positive relationship with our clients. While technical knowledge and business acumen are critical to one's job, your communication skills can also make or break your success in today's workplace. Hughes (2003). One suggestion is that the newly created teams can attend the training together. This will provide covering of the basic duties of the office by the remaining team. What is the point of this? Any client contacting members who are in training will feel secure that their needs are being met while the training is in session. This will create additional good will with the client.

How do you approach this idea to the employee? What approach is used will make all the difference between positive feedback versus negative. It is critical that management point out the benefits of this training. Construct the memo to the employees as an invitation instead...

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