The human service organization chosen for this paper is Division of Aging Services. The Division of Aging Services is a branch of the New Jersey Department of Social Services. In this paper the services provided by this program and the populations eligible for these services will be examined. The three models of interoperability will be discussed, how they can be integrated into the Division of Aging Services, the advantages, and disadvantages of each model. Finally, if technology should fail the backup plan will be discussed for each model.
The Division of Aging Services helps pay for services provided to the ...view middle of the document...
The assessment will be determined by information gathered from the applicant, physicians, or other licensed health care professionals, and if appropriate from family and friends. “The types of services which can be authorized through Division of Aging Services are housecleaning, meal preparation, laundry, grocery shopping, personal care services (such as bowel and bladder care, bathing, grooming and paramedical services), accompaniment to medical appointments, and protective supervision for the mentally impaired”(New Jersey Department of Social Services, 2013).
The first model of interoperability is a Loosely Linked Network Model. “This model can be compared to cloud computing it is a way for agencies to increase capacity or add capabilities without investing in a new infrastructure, training new personnel, or licensing new software” (Knorr & Gruman, 2013). In this model software is not a product that is bought but a service that provides functionalities, such as networking and storage via web resources. In this model agencies information is shared by software as a service (SaaS) and smart phone applications. According to Schoech (2010) “Agencies acquire apps and tools that (a) reside and run locally on their agency system, (b) reside and run only on the Internet, or (c) reside locally and exchange information with multiple applications running on the Internet.”
If this model were integrated into the Division of Aging Services the advantages would be numerous. It would be beneficial if the organization could exchange information through applications. One aspect would be saving time on matching recipients and their care needs to providers willing to provide the care needed. Clients are matched to providers by the cities they are willing to work in, the days and hours of availability, and the type duties they are willing or able to perform. If this model were functional within the Division of Aging Services the recipients could be linked and matched to available providers and other resources through its infrastructure of multiple types and layers of connectivity between users similar to social networking.
Some disadvantages of this model would be that it is only as strong as the quality of the applications the agency uses. This can prove to be problematic when trying to protect the agencies infrastructure against viruses, phishing attacks, threats to data security, privacy, and confidentiality (Shoech, 2010). Another disadvantage is that the security of the agencies information is exposed to global risk as it is in the hands of others beyond the agencies control. Should technology fail the agency should keep their old system up-to-date with recipients and providers information. This can be done by keeping information on hard drives, discs, flash drives, and paper files.
The second model of interoperability is the Network Model. With this model central guidelines and standards have been instituted for organizations to become part of the...