Interpersonal and Organizational Communication
By: Adela Lopez
Communication is the mechanism of sending and receiving a message between sender and receiver. However, communication encompasses much more than the passing of information. For communication to be effective there needs to be a mutual understanding of presented information. Communication is also entrusted upon to instruct, inform, and educate individuals. The communication process can accomplish a lot more than only sharing information, it can build valuable relationships between the sender and the receiver. The communication process can be explained through a communication process model. In the Communication Process Model, ...view middle of the document...
One type of essential communication is interpersonal communication, which is still a form of communication that occurs between two parties. There are two main types of interpersonal communication that a person will use on a daily basis: interpersonal (family, friends, partners), and impersonal (shop assistants, taxi drivers, etc.). Interpersonal skills is the essential tool to strengthen an individual’s skills in many ways, which include: relationships, learning abilities, social abilities, helping others and, professional advancement. Interpersonal communication is weighed as the largest and most conventional form of communication, because it relies heavily on verbal and non verbal messages. Developing interpersonal skills leads to better interpersonal relationships.
Traditionally, interpersonal communication occurred with the individuals in closer proximities (face to face), however we have quickly progressed into a new age of computer-mediated communication, personally and professionally. This is generated by the rapid need to communicate with others electronically via; texting, emails, and social networking. This channel of communication relies heavily on language alone and frequently used emojis (pictures), rather than the traditional, more direct method of richer face-to-face communication (Osland, Kolb, Rubin, Turner, 2007). Individuals need to be conscience of their communication skills and need to be continually developing their interpersonal communication skills from all angles; this is essential to maintaining and establishing relationships. This is especially true in the workplace.
Business communication is a similar process to general communication, CEOs, executives, and managers need to have these communication skills to make sure that they are properly receiving messages from their employees. Some channels are more effective than others for work processes, for example email may make everyone more comfortable expressing ideas on a project, but not for making decisions or solving conflicts. Effective business communication is the key to running a business and employee satisfaction. It is widely accepted that business management perceive communication skills as highly valuable to employees and organizations alike. In business organizations, communication skills are related to higher performance, career success and is a significant contributor to the success of an organization.
Social media also has emerged as a different communication tool. Social media has equipped individuals with the ability to share information quickly, frame opinions, connect individuals and communities, and engage progressive participation between friends and strangers. Social media refers to the means of interactions among people in which they create, share, and exchange information and ideas in virtual communities and networks (Bala, 2014). Internet users spend a heavier time on social media sites, such as Facebook, Instagram, Pinterest, and LinkedIn,...