Paradise Island, Bahamas
January 30, 2013
Odette Mayet, Assistant Guest Service Manager
I chose to do my report on Atlantis in the Bahamas because it is the most amazing resort I have ever seen. It is a mega resort located on a beautiful white sand beach with an endless amount of things to do. My dad and I stayed here last November and had a fantastic vacation. We were even lucky enough to get a tour. When I called to do the interview, Odette Mayet was pleased to hear about my vacation and was happy to help me out.
What is your title? What does your job entail?
I am the Assistant Guest Service Manager. I work closely with the Guest Service Manager ...view middle of the document...
We also send emails to previous guests letting them know about upcoming deals. Our guests are profiled into a category based on their interests and guest type.
What categories do you use?
Romance, wedding & honeymoons, golf, family with toddlers, dolphins, scuba/snorkel, family with teen/ tweens, spa, and casino
How do you deal with complaints?
I listen carefully to the guests concern and do what I can to fix the problem. We sometimes give room upgrades or activity coupons to unsatisfied guests. We also encourage feedback from our guests to prevent as many problems as we can.
How do you communicate with other departments?
We use radios, cell phones, email and texting. I have weekly manager meetings as well as monthly staff meetings. I encourage my staff to bring ideas and feedback to our meetings.
What skills do you need to do your job well?
Since you are dealing with problems daily, you have to be a very humble person who’s good in stressful situations. You also must have good people skills, a positive attitude and be able to multitask.
When is your on/ off season?
Our off-season is May to September. Weekends are always the busiest for us. Concerts, festivals and weddings bring in swarms of guests.
Do you off packages?
Yes, we offer many packages including family packages, group deals and three different types of honeymoon packages.
Are there advantages for employees?
The best advantage I can think of is having the privilege to work in paradise every day. Atlantis is located on the most beautiful...