Identify the choice that best completes the statement or answers the question.
__B__ 1. ____ is an important component of every information system that helps organizations to achieve their goals.
__C__ 2. Many excellent computerized information systems follow stock indexes and markets and suggest when large blocks of stocks should be purchased or sold in a process called ____.
__A__ 3. _____ consists of computer equipment used to perform input, processing, and output activities.
a.|Information ...view middle of the document...
b.|Hardware operators|d.|IS personnel|
__D__ 11. A common type of information system used in business organizations are those designed for ____.
a.|electronic and mobile commerce|c.|decision support|
b.|transaction processing|d.|all of the above|
__B__ 12. ____ involves using information systems and the Internet to acquire parts and supplies.
__A__ 13. The earliest type of business information system developed in the 1950s was the ____.
a.|transaction processing system|c.|decision support system|
b.|enterprise resource planning system|d.|e-commerce system|
__B__ 14. A(n) ____ is an organized collection of people, procedures, software, databases, and devices that support problem-specific decision making.
b.|MIS|d.|Virtual reality system|
__C__ 15. ____ involves computers understanding and acting on verbal or written commands in English, Spanish, or other human languages.
a.|Virtual reality|c.|Natural language processing|
b.|Artificial intelligence|d.|Learning systems|
__B__ 16. ____ is a branch of artificial intelligence that allows computers to recognize and act on patterns or trends.
a.|Vision systems|c.|Robotic systems|
b.|Neural networks|d.|Natural language processing|
__B__ 17. The goal of the ____ phase of systems development is to gain a clear understanding of the problem to be solved or opportunity to be addressed.
a.|systems analysis|c.|systems design|
b.|systems investigation|d.|systems implementation|
__D__ 18. The ability of an organization to achieve its goals is often a function of the organization’s ____.
a.|overall structure|c.|ability to change|
b.|culture|d.|all of the above|
__B__ 19. The value chain of an organization does NOT include this activity ____.
a.|inbound logistics|c.|marketing and sales|
b.|finance and accounting|d.|customer service|
__D__ 20. ____ helps determine what supplies are required for the value chain, what quantities are needed to meet customer demand, how the supplies should be manufactured into finished goods and services, and how the shipment of supplies and products to customers should be scheduled, monitored, and controlled.
a.|customer relationship management|c.|demand planning|
b.|inventory management|d.|supply chain management|
__D__ 21. Customer relationship management programs help companies manage ____.
a.|programs to retain loyal customers|c.|marketing and advertising|
b.|finished product inventory|d.|a. and c.|
__D__ 22. Which one the following was NOT one of five forces identified in Michael Porter’s competitive forces model?
a.|the rivalry among existing competitors|
b.|the threat of new entrants|
c.|the threat of substitute products and services|
d.|the threat of new information systems|
__A__ 23. Which of the following statements is true about the characteristics of a highly competitive...