Examining Emotions, Attitudes, and Job Satisfaction
Dr. John H. Carter
BUS 520- Summer/2014
July 17, 2014
Question # 1- Examine the approach Trader Joe’s uses to promote a positive work environment for its employees. Determine at least three (3) ways in which Trader Joe’s is able to increase job satisfaction and performance.
Job satisfaction can be described as an attitude that reflects an individual’s feelings towards one’s job, co-employees and the environment in which one works. These feelings can either be positive or negative. A person who enjoys what he or she does will be satisfied and have a positive feeling. A person who does not like his or her job will ...view middle of the document...
Everyone does a little of everything which in turn increase productivity. This is a way for the company to train its employees to be able to handle any task around the store. Doing this is part of Trader Joe’s valuing its employees and also presenting work environment as a collaborative place (Lewis, 2005).
Good wages and benefits
Trader Joe’s pays its employees better wages and it also has very good benefits package. These along with the culture of success that the company has created will continue to motivate employees and ensure continuous job satisfaction. Trader Joe’s treats and take their employees as number one. The wages the company pays its workers is enough to keep and make the workers happy. Trader Joe’s offers vision, medical, and dental insurance; life insurance and paid time off. Employees can keep their health care and other benefits when they transfer within the company (Spitzer, 2013).
Trader Joe’s as a company allows for everyone to be involved in the operation of the company. Everyone employed does whatever needs done at a particular time from the store manager on down. These actions creates employees who are good and in for the long term. Trader Joe’s educates potential hires on what they are getting into and what to expect and that there is room for career growth and improvements. Letting people know about what to expect kind of prepares them and reduces turnover. The company is able to show new hires how people have moved up in the company and how it does not take long to achieve this and also what they need to be successful (Lewis, 2005).
Question # 2- Determine how Trader Joe’s uses the management process (planning, organizing, leading, and controlling) to develop its employees.
Management is defined as organizing and coordinating the activities of a business to accomplish set goals. The management process involves the coordination of four (4) major functions to successfully accomplish the goals of an organization or business (“Management,” 2014). The four (4) major functions are (1) Planning, (2) Organizing, (3) Leading), and (4) Controlling (Schermerhorn et al., 2012)
This function involves setting objectives, defining goals and taking necessary actions to achieve these objectives. Specific objectives and how to perform in order to attain these goals are outlined (Schermerhorn et al., 2012).
Trader Joe’s has a Leadership development training program which allows for each manager or leader to set goals and objectives for the store, make decisions about the operation of the store as well as the layouts. The goal of the company is to ensure that their customers are happy and truly satisfied and to achieve this goal, the employees are trained properly, possess vast knowledge of the products and have to know their customers (Lewis, 2005).
This function involves the division of tasks and the arrangement of resources needed to accomplish these tasks. It creates systems and structures...