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Laudon Ch5 Essay

3522 words - 15 pages

Management Information Systems
MANAGING THE DIGITAL FIRM

Kenneth C. Laudon
New York University
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Jane P. Laudon
Azimuth Information Systems

PEARSON

feerttifie tall
Pearson Education International

Brief Contents
Part One
Chapter 1 Chapter 2 Chapter 3 Chapter 4 Part One Project

Organizations, Management, and the Networked Enterprise 1
Information Systems in Global Business Today 2 Global E-Business: How Businesses Use Information Systems 38 Information Systems, Organizations, and Strategy 80 Ethical and Social Issues in Information Systems 124 Analyzing Business Processes for an Enterprise System 165

Part Two
Chapter 5 Chapter 6 Chapter 7 Chapter 8 Part Two ...view middle of the document...

2 Perspectives on Information Systems 13 What is an Information System? 14 • Dimensions of Information Systems 16 •Interactive Session: Technology UPS Competes Globally with Information Technology 20 It Isn't Just Technology: A Business Perspective on Information Systems 22 • Complementary Assets: Organizational Capital and the Right Business Model 24 1.3 Contemporary Approaches to Information Systems 26 Technical Approach 26 • Behavioral Approach 27 • Approach of This Text: Sociotechnical Systems 27 1.4 Hands-on MIS 29 Understanding Information Systems Requirements: Dirt Bikes USA 29 • Improving Decision Making: Using Databases to Analyze Sales Trends 30 • Achieving Operational Excellence: Using Internet Software to Budget for Shipping Costs 31 Learning Track Module: How Much Does IT Matter? 31 Summary 32 • Key Terms 33 • Review Questions 33 • Discussion Questions 33 • Video Case 33 • Teamwork: Analyzing a Business System 34 Case Study: Blockbuster vs. Netflix: Which Will Win Out? 121

3.5

Chapter 4

Ethical and Social Issues in Information Systems 124
Opening Case: Does Location Tracking Threaten Privacy? 125 4.1 Understanding Ethical and Social Issues Related to Systems 127 A Model for Thinking About Ethical, Social, and Political Issues 129 • Five Moral Dimensions of the Information Age 130 • Key Technology Trends That Raise Ethical Issues 130 •Interactive Session: Management Data for Sale 133 4.2 Ethics in an Information Society 135 Basic Concepts: Responsibility, Accountability, and Liability 135 • Ethical Analysis 136 • Candidate Ethical Principles 137 • Professional Codes of Conduct 137 • Some Real-World Ethical Dilemmas 138 4.3 The Moral Dimensions of Information Systems 139 Information Rights: Privacy and Freedom in the Internet Age 139 • Property Rights: Intellectual Property 145 • Accountability, Liability, and Control 148 "System Quality: Data Quality and System Errors 149 • Quality of Life: Equity, Access, and Boundaries 149 •Interactive Session: Organizations The Internet: Friend or Foe to Children? 151 4.4 Hands-on MIS 157 Developing a Web Site Privacy Policy: Dirt Bikes USA 157 • Improving Operational Excellence: Creating a Simple Web Site Using Web Page Development Tools 158 • Improving Decision Making: Using Internet Newsgroups for Online Market Research 158 Learning Track Module: Developing a Corporate Code of Ethics for Information Systems 159 Summary 159 • Key Terms 160 • Review Questions 160 • Discussion Questions 161 • Video Case 161 • Teamwork: Developing a Corporate Ethics Code 161 •Case Study: Is the Telephone Company Violating Your Privacy? 162 •Part One Project: Analyzing Business Processes for an Enterprise System 165

viii

Contents

Part Two
Chapter 5

Information Technology Infrastructure 167
IT Infrastructure and Emerging Technologies 168
Opening Case: DreamWorks Animation Turns to Technology for Production Support 169 5.1 IT Infrastructure 171 Defining IT Infrastructure 171 • Evolution of IT...

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