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Management Information System Essay

3105 words - 13 pages

This is a case study of the system known as Check point founded in the US in 1969 aiming to combat theft crime by providing solutions for retailers and consumer product manufacturers to brand, track and secure goods. According to 2006's figure the company employed 3200 people globally and had recorded the revenue of $688 million.In evaluating the implementation of SAP R/3, the table in Figure 1 bellow is used. The table shows the existing information problems (before the implementation of SAP R/3 and the solution that SAP R/3 has provided (after the implementation).The roles of staff within CSThe roles of staff within CS have both increased and simplified as follows;(a). The roles of staff ...view middle of the document...

Inventory carrying costs, storage facilities, inventory running cost like staff, insurance and the costs associated by obsolete are minimized.•Cost of paperwork such preparing hard copy order, quotation, invoices are reduced and sometimes not incurred at all. SAP enables the suppliers generate orders electronically.•Suppliers have achieved faster delivery time. In business, the ability to deliver rapidly is a key competitive differentiator.•SAP act as a tracking and tracing tool for the materials on transit.Future DevelopmentIn future Check pint system is planning to implement the new system on supply chain management (SASCM) and customer relationships management (SACRM).The following are some of the benefits to customers of Check point system:SAP Customer Relationships Management (SAP CRM)Enables organization to focus on strategies for customer-driven growth and providing superior customer experience. It will help you delight your customers, empower your teams and grow your business. It includes features and functions that can support the business in the following areas;MarketingIt help to analyze, plan develop and execute all marketing activities and hence enabling you to make an intelligent decision.SalesIt has functionality on sales planning, contract, quotatios, and thus help to maintain focus on productive activity to acquire, grow and retain profitable relationships.ServiceIt incorporates your business with other services to run your business profitably. For example in-house and depots repair, call centres, e-services, installed based management etc.Web ChannelsWhich increases sales but reduce transactions cost; Partner channel management for proper management and partnerships other are interaction centers which maximize customer royalty, reduce cost and boost revenue, For example telemarketing activities, telesales and customer services.SAPSupply chain management (SA SCM)SAP SCM enables collaborations, planning, execution and coordination of the entire supply chain network. It provide broad functionality for enabling adaptive supply chain network and integrate seamlessly with both SAP and non-SAP software. It can model the existing supply chain, set goals and forecast, optimize and schedule time, materials and other resources. You can sense and respond to supply and demand through an adaptive supply chain network in which distribution, transportation and logistics are integrated in real time planning processes.It therefore helps you transform a traditionally linear supply chain into adaptive network with the following benefits;•Respond faster to change in demand and supply•Increase customer satisfactions by;1. Keeping the customer informed about their order status2. Reduce the probability of the late or incomplete of orders3. Resolve unexpected events collaboratively within the supply chain4. Free up employees to focus on important customer satisfaction issues, rather than routine and administrative...

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