Management Information System Essay

1308 words - 6 pages


United Parcel Service (UPS) is a pioneer in the field of package distribution worldwide. Starting with the promise of “best service and lowest rates”, UPS currently delivers more than 13.6million documents and parcels each day in more than 200 countries.

The Package Distribution Industry
Two of the main dimensions of the package distribution industry are “time” and “safety”. The main gist of this industry is to deliver a package to a particular destination without any damage and also within the allotted deadline. This industry is a very competitive one and has grown exponentially over the last few years. The rapid growth of this industry has contributed to the ...view middle of the document...

The existing process of finding out the current status of a package was too costly and time consuming.
➢ To innovate a way to inform the status of delivery of a package to a customer. The existing failures to provide accurate information ultimately led to low customer retention and a negative word of mouth, resulting in lower revenues.
➢ Updating any modification in the parcel information or delivery information instantly to the driver. Failure to do so resulted in wasted cost, more fuel consumption and failing delivery times. This also increased employee stress, resulting in low employee motivation.
➢ To discover a way to acquire detailed shipping information of every package, including shipping costs and status of delivery. Inability to do so resulted in lost clients who were willing to exchange time sensitive documents.
➢ Integrating the activities of all the subsidiaries of UPS to ease the business processes and save time. It is also vital for the proper communication and coordination of all UPS subsidiaries.

The solution
In order to find out a solution to all these challenges, UPS opted to invest heavily in advanced information technology. One of the sectors the company invested was in its Package Tracking System. This system enables UPS to track every package that has, or is being delivered.
The following are the processing device and inputs of the Package Tracking System of United Parcel Service:

Processing Device: Inputs:

Delivery information
Acquisition Device (DIAD): Customer Information Database that includes
o Customer’s name
o Recipient’s name
o Delivery addresses
o Customer contact number and email address
o Recipient’s Signature

Information regarding order that includes
o Product type
o Type of delivery (air, freight etc.)
o Order time
o Pickup time
o Delivery time
o Delivery cost

Global positioning
System (GPS): Driver Information that includes
o Driver’s name
o Driver’s ID
o Driver’s home address
Truck Information that includes
o Truck number or ID
o Delivery route
o Name of assigned driver
o Package number assigned

Bar code devices: Shipping information
o Product serial number
o Customer name
o Product type
o Delivery time
Order time
Delivery route

The following are the processed output from these input...

Other Essays Like Management Information System

Information System Essay

609 words - 3 pages organization utilizes information systems. An information system integrates the entire organization’s business needs for information. One kind of information system is the information management system. An information management system consists of computer hardware, software, and communication technologies that can assist with analyzing, documenting, making decisions, tracking progress, process activities as well as store the data within the organization

Information System Essay

5398 words - 22 pages Information systems From Wikipedia, the free encyclopedia Information system (IS) is the study of complementary networks of hardware and software (see information technology) that people and organizations use to collect, filter, process, create and distribute data.[1][2][3] Information Systems encompasses a variety of disciplines such as: the analysis and design of systems, computer networking, information security, database management, and

Information System

1221 words - 5 pages possibly salaried positions. This maintains inventory and process determining a more accurate bottom-line to produce more accurate accounts sales and inventory purchase orders. These databases provide cost saving measures through staff reduction, lowered overhead and fiscally accountable approaches. The table below (table 1.1) identifies a comparison of the benefits of a system delivery of benefits. Table 1.1 Information System Real-time

Information System - 570 words

570 words - 3 pages Ackerman and Eden (2010) said, ‘SODA enables a group or individual to construct a graphical representation of a problematic situation, and thus explore options and their ramifications with respect to a complex system of goals or objectives.’ So the staff, called ‘idea people’ can help decision maker to collect information and make business strategies. In general, there are two parts to understand the SODA. First of all, collecting information is for

Hospital Information System

1260 words - 6 pages ASSIGNMENT An analysis of case study (Response Time Estimation: a Study of Hospital Information Management System) Submitted To: - Submitted By:-Ms.Meghna Orooj Fatma Reg.No. 11111317 Section: - Q2104

Computer Information System Paper

1056 words - 5 pages Computer Information System Paper Jimmy Johnson ACC/542 June 21, 2010 Anita Rodriguez, M.A., CPA  Introduction Technology has created numerous avenues to improve

Information System About Accounting

1127 words - 5 pages Information system about accounting Accounting Information Systems (AISs) combine the study and practice of accounting with the design, implementation, and monitoring of information systems. Such systems use modern information technology resources together with traditional accounting controls and methods to provide users the financial information necessary to manage their organizations. AISs cover all business functions from backbone

Accounting Information System Report

2045 words - 9 pages REPORT ON REDUCING COMPUTER FRAUD Name: ZHAOJUN HU Student NO: 20137098 Class: TACC403 Accounting information system Submission date: September 20, 2013 TABLE OF CONTENTS EXECUTIVE SUMMARY i INTRODUCTION 1 IS SOFTWARE LICENSING ANTISOCIAL?..................................................................2 COMPUTER SECURITY MEASURES 3 WOULD THE REMOVAL OF COMPUTER SECURITY MASURES REDUCE THE INCIDENCE OF

business information system

938 words - 4 pages internet. A tracking system can be a very complicated piece of software if the person does not have the knowledge to use it. For the first question in scenario. Some of the typical fields that could be used is to list all the booth equipment that you may need by piece. Which company is shipping the components and will they arrive by date and time. If you have all this information it you will be able to have a check list to make sure all the

Information System Literature Review

2549 words - 11 pages Information System Literature Review Team A University of Phoenix Information System Literature Review Paper Over the last 10-15 years, the gaming industry has come an extraordinary long ways in development and growth. This particular industry continues to grow and improve from year to year. The newest generations have come from board games, to video games, and finally computer games. The computer games have developed from two

Health Care Information System Terms

918 words - 4 pages exchange is| | |transmission of health care related data |used is to transmit data among various | | |among other health care facilities. |different health care facilities. | References Wager, K. A., Lee, F. W., & Glaser, J. P. (2009). Health care information systems: A practical approach for health care management (2nd ed.). San Francisco, CA: Jossey-Bass.

Related Papers

Management Information System Application Essay

1875 words - 8 pages , Product Report, Price List, Item Tracking List etc. Here is a sample Product Category report: Impact of New System: * No waiting time for the customers. Instant order processing * Automatic updating of inventory information through the connect terminals. * Quick service and high inventory management efficiency achieved. * All processes are simplified and reduction in manual data recording leads to higher accuracy of data. System

Management Information System Essay

3105 words - 13 pages future Check pint system is planning to implement the new system on supply chain management (SASCM) and customer relationships management (SACRM).The following are some of the benefits to customers of Check point system:SAP Customer Relationships Management (SAP CRM)Enables organization to focus on strategies for customer-driven growth and providing superior customer experience. It will help you delight your customers, empower your teams and grow

Management Information System Essay

588 words - 3 pages conditions of this agreement shall apply. Information contained in the product is subject to change without notice and does not represent a commitment or contracted obligation on the part of WindSolutions. Evaluation License Agreement You are granted a non-exclusive right to use the product and its documentation for the evaluation period indicated in the product from the date you install the product, for its intended purposes only. At the end of

Management Information System Essay

1790 words - 8 pages . Outsourcing: Outsourcing is defined as contracting with the third party provider for the management and completion for the certain amount of work for certain length of time, cost and level of service. Global Outsourcing: Global outsourcing is a management strategy by which an organization delegates major, non-core functions to specialized and efficient service providers. Global outsourcing represents a significant shift in the way