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Mgmt2001 Notes Essay

1184 words - 5 pages

MGMT2001 – Week 1 – Introduction & why study change & what is a change agent?

Learning Objectives: Illustrate with examples the role a change agent can play in an organization, identify different competencies change agents may display, identify examples of effective change agent performance

Innovation vs org. change
Main focus of our course= change
Because innovation is a specific form of org. change
Innovation – effort to implement new ideas toward better procedures, practices or products
Org. change – transformation of a firm between 2 points in time
74% org change unsuccessful (Boonstra 2004)

Youtube: Success of Organisational Change Efforts
70% fail. Intangible/ ...view middle of the document...

Initiate change – mindset of change, visionary leadership, credibility
2. Facilitate change – people skills
3. Implementing change – use change model (Lewin’s), feedback

Youtube: Six Keys to Leading Positive Change (ON THE QUIZ!!!)
Elizabeth Miss Kanter – TEDxBeaconStreet
6 positive things to help keep things moving up
1. Show up! – Take a risk otherwise nothing happens. Your presence makes a difference
2. Speak up! – Use power of voice, thought leaders, name problems and ideas for action
3. Look up! – At bigger issue/values/vision, leaders should elevate people’s eyes
4. Team up! – Everything is better with partners who believe
5. Never give up! –Looks like failure in the middle, takes longer than imagined
6. Lift others up! – give back once you have success, build support, elevate others
Nelson Mandela didn’t give up after 27 years in jail  President

3 Stage Change Model

Stages in change process
Lewin (1947)
Beckhard & Harris (1977)
Present state
Transition state
Future state
Kanter (1986)
Departures from tradition and crisis
Strategic decisions and prime movers
Action vehicles and institutionalization
Tichy and Devanna (1986)
Nadler & Tushman (1989)
Warrick (2005)
Preparing for

Types of change agents
- Already in org as leader, line manager, HR manager, member of change mgmt. team
- Role depends on position in hierarchy


- Not member of org., usually a consultant
- Consultant has a client, & is concerned with client rel. Has no formal authority. Must rely on influencing skills. Has perceived expertise


Role of change agent
Key roles in successful org. changes: (Kanter, Stein, Jick 1995)
1. Change strategist- responsible for ____________________
E.g. CEO, top mgmt, consultant do ‘big picture’ work
Have more control, develop & sell an agenda
But their vision can congeal
Model of Org. Frame-bending
1. Magic Leader Principle, 2. Leadership-is-not enough principle,
2. Change implementer
Make change happen, manage day-to-day process
Institute on behalf of change strategist
Rewarded/punished according to effectiveness
Focus on ____________________
3. Change recipient
Largest group of people to adapt to change
Change readiness models – reactions to change are important

Ottoway 1983
Change generators
1. Key change agents- charism. leader convert issue to felt need for change
2. Demonstrators- provide visible, vocal support
3. Patrons – provide financial, psychological support
4. Defenders- defend change by resisters
Change implementers
1. External – consultants, fresh perspective
2. External/internal – develop internal implementers
3. Internal – managers convinced of need for change

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