1. ________ is defined as a business firmâ€™s intention, beyond its legal and economic obligations, to do the right things and act in ways that are good for society.
â€¢ Social screening
â€¢ Social responsibility
â€¢ Social obligation
â€¢ Values-based management
2. The balanced scorecard measures organizational performance against previously established standards. Which of the four functions of management relates most closely to setting these standards?
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3. Budgets can be used as tools within which two functions of ...view middle of the document...
On Monday, Jimâ€™s Taco Shop identified a problem with tainted ground beef that was used to make tacos and nacho platters for its lunch customers. If the staff at Jimâ€™s did not identify the problem until after the lunch rush, what type of control would this demonstrate?
â€¢ Feed forward control
â€¢ Concurrent control
â€¢ Proactive control
â€¢ Feedback control
8. The ________ determines the number of levels and managers in an organization.
â€¢ chain of command
â€¢ span of control
â€¢ unity of command
â€¢ delegation of authority
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9. During benchmarking, an organization can compare its processes and products to competitors in its own industry and to noncompetitors outside the industry. What is a main benefit of comparing a firmâ€™s performance against an organization it does not consider a competitor?
â€¢ A non-competitor may allow an organization to see its practices more readily than a competitor in the same industry.
â€¢ A non-competitor may be the world leader in a specific process or practice, and an organization can learn from it.
â€¢ A non-competitor may be easier to find and benchmark, because the top firms in the world are so diverse.
â€¢ There is no benefit to benchmarking a firm against a non-competitor.
10. If a manager rationalizes that he or she does not have time to investigate the source of a problem and instead resorts to putting out fires, the manager is missing the use of ________.
â€¢ bureaucratic control
â€¢ basic corrective action
â€¢ concurrent control
â€¢ immediate corrective action
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11. Which leadership theory is derived from the belief that a leaderâ€™s job is to remove pitfalls and roadblocks so followers can achieve their work goals?
â€¢ Contingency theory
â€¢ Fiedlerâ€™s theory
â€¢ Leader participation model
â€¢ Path-goal theory
12. A company that wants to distinguish itself from the competition in the marketplace is most likely using which of the following strategies?
â€¢ Functional strategy
â€¢ Focus strategy
â€¢ Differentiation strategy
â€¢ Generic strategy
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13. When a manager makes use of a SWOT analysis, one of his or her objectives is to
â€¢ set specific short-term performance standards for each department
â€¢ formulate appropriate strategies to exploit strengths, protect against threats, and correct weaknesses
â€¢ evaluate the desirability of issuing stocks or bonds in the current financial climate
â€¢ identify the best employees to fill each position in the organization
14. What can be said about a manager who believes she worked hard and met her organizationâ€™s productivity goals despite...