Ronnie Prince – Jones
July 5, 2014
1. According to the power point, information technology is the hardware in which information systems are built upon. Information Systems are the interrelated components that manage information to support decision making and helps with analysis, visualization, and product creation.
Operational excellence is characterized by high efficiency and high productivity, thus resulting in higher profits. Information Systems can help achieve this because they are designed to provide solutions to important business problems and potential challenges
2. The four steps are: Problem Identification, solution design, choice, and implementation. IN the first step, the problem and its cause are identified. The second step is characterized by considering a multitude of designs for the solution from all perspectives. The third step involves considering the cost and amount of resources, including time, before the ...view middle of the document...
This includes computer hardware as well as the applications needed to make communications possible.
3. According to the power point, three essential general information skills are: the ability to take a leadership role in the design and implementation of new information systems, competent with new and emerging hardware and software, and working with databases for tracking purposes which may include product performance or customer feedback. Currently, I am preparing myself for this skills by attending the university so that I can gather the knowledge, but I am also gaining real life experience. I work within an office that has databases and I usually take the lead for establishing them.
4. A. The inputs are customer orders and customer signature via the DIAD. From there, the information is sent to the UPS computer network for storage and processing. As an output, the information can be accessed via the World Wide Web to provide proof of delivery and to track the order.
B. UPS uses a hand held computer known as a Delivery Information Acquisition Device as well as a Web-based Post Sales Order Management System (OMS). This technology allows users to track their shipments from anywhere within the world from the internet. The OMS also gives larger companies critical information about route options based upon price and estimated delivery time for the shipment. This relates to UPS business strategy because they are becoming a company that handles the logistics and supply chain activities of other companies.
C. UPS information system addresses operational excellence and has a competitive advantage over its competitors.
D. For individuals, UPS offers shipping of items to practically anywhere in the world as well as support to know where your shipment is at all times.Services for Small businesses include: shipping services, provide tools to help increase scalability and managing their cash flow, UPS tradeAbility to manage international trade if necessary. For large businesses, such as the Aerospace industry, UPS offers global transportation, production support, spares distribution, quality management, customs and compliance services, and providing access to view location of shipments via the internet.