Misalignment Essay

867 words - 4 pages

Misalignment
In today’s global environment, there are many obstacles that organizations must overcome. One of its biggest challenges is the rapid, never ending changes in technology. Technological advancement has collapsed time and space, opening all markets worldwide. Due to this progress, competition has reached extreme levels. In order to succeed, organizational leaders must be able to anticipate the future and transform their organization’s vision by embracing change and innovation. Likewise, it is essential that organizations employ leaders that possess expert strategic management skills.
Lack of leadership is detrimental to the success of an organization as was that of Circuit ...view middle of the document...

Critics suggest that Circuit City’s failure to revamp its image, increase its technological support and refurbish its stores and locations attributed to its failure. According to Shore, “The New York Times on January 17, 2009 suggested that they had too many stores, were guilty of choosing ‘cheap’ real estate to locate stores, and had laid off too many of the company’s most experienced sales staff. Customers, frustrated by poor technical support abandoned Circuit City…” (Shore, 2009, p 1). As a former customer of Circuit City, I personally experienced its inadequate customer service procedures. My Mother’s attempts to become computer literate influenced me to purchase a computer from Circuit City in 2006. Realizing she was a beginner justified the need for purchasing the tech support program offered by Circuit City. In 2007 we needed their help! Upon entering the store, it was evident that Circuit City was in trouble. In just a year, the selves were considerably depleted as well as their sales representatives. Much to my surprise, they did not honor their agreement to fix computer problems that arose. Frustrated with the absence of customer support, I went to Best Buy and purchased a new computer along with their tech support program. I was impressed with the layout and design of the store, as well as the exceptional customer service I received. Since then, I have utilized their services frequently and have purchased all my electronic needs from them. To put it bluntly, Circuit City lost a good customer.
The leaders of Circuit City did not take actions to increase customer service which is the essence of success for any company. Instead, they choose to change their...

Other Essays Like Misalignment

China Economy Essay

1130 words - 5 pages . It would be very different for the United States to intervene against the desires of another country, especially to counter its intervention, but the market techniques would be identical. Moreover, the objective would be to push a specific exchange rate toward equilibrium levels and thus to reverse a misalignment that was distorting global trade and the world economy. There is a practical problem in the Chinese case. The absence of full

Describe The Following Barriers Which Managers Face And Briefly Recommend How They Might Best Be Overcome: (I) Barriers To Communication (Ii) Barriers To Change

808 words - 4 pages effective without a common reference and meaning for the words and symbols used.Recommendation: training in language and communication skills with emphasis on accuracy, brevity and clarity. The recipient has to be clear on what is said, follow the structure and respond positively to the tone.Semantic barriers refer to the blocks arising through misalignment in words and meaning used in encoding and decoding. Imprecise use of language leads to

Southwest Airlines: the Melding of Values, Communication, and Culture

841 words - 4 pages of perception lie in what is being perceived, the perceiver, and the situation. Perceptions within an organization are inherently tied to the organization's culture. After all, culture in itself is the manifestation of a set of perceptions. When a misalignment between espoused values and enacted values occurs, perceptions within the organization have no other path than diffusion as opposed to alignment. The first impression of the culture of

Organizational Behavior & Communication of Starbucks

1034 words - 5 pages greater awareness of opportunity. They remind us that we are responsible for unleashing passion that ripples outward from behind the scenes, through the customer experience, and ultimately into our communities” (p. 17). Through Starbucks mission, guiding principles and their doctrines the organization avoids misalignment between its values. The responsibility for keeping an organization informed falls squarely on the shoulders of the

Lj Hooker

970 words - 4 pages , senior manager should develop a sophisticated financial plan to support business activities for a long-term perspective. Learning and development The final element of the Shields (2007) model of PM is the link to learning & development. I’ve found that the misalignment of organisational goal and franchise culture is a crucial issue that has influenced your business efficiency. To be more specific, as there’s no clear business

Reporte Lala

2025 words - 9 pages change in the dynamic rotor response for both LP Rotor and Generator Rotor, the change is more clear in the bearings # 4 and 5 corresponding to the two ends of coupling “B”, this change in the dynamic rotor response suggest a misalignment problems in the coupling “B”. • The direct orbit plots shows indications of excessive preload in bearing # 4, during the acceleration ramp observed slight preload indications for LP Rotor and Generator Rotor

Cultural Implications for Turkish and Dutch Telecollaboration Projects

2527 words - 11 pages argue that possible reasons could lie in the fact of misalignment in peer group, agenda and valuation of the task. For the Mexicans the task was a compulsory part of their training whereas for the Turks it was voluntary. Another reason might have been that the Mexicans knew each other well before the start of the project. A final reason could be that the Mexicans had started their project weeks before the Turks joined them. Individualism

Matrix Management

2410 words - 10 pages of the personnel resources and cuts through bureaucratic lines of control. Nonetheless, matrix management also encountered several challenges in its implementation as discussed below: 1. According to Knight (1977), one of the main challenges of matrix management is the misalignment of organisational goals among many different dimensions. The misalignment of goals in an organisation is mainly due to contradictory of objectives among

Organiation Behavior

1134 words - 5 pages way for Southwest to integrate their values into communication. Southwest encourages their employees to have employed led initiatives to develop new processes, or to improve service. They have “Come to Jesus” meetings to resolve problems. They use front line staff to generate improvements and values. Southwest employees use their “LUV” principles to respect others for their contributions and encourage each to become involved. Misalignment of

Allentown Materials Harvard Business Case

1192 words - 5 pages divisions were formally merged together, and split up by Rogers. Coupled with the new leaders, the change in organization led to conflicts and distrust between the EPD departments. These issues stem from to the contrasting leadership styles of Joe Bennett and Don Rogers, the company cultures they grew up with, and the misalignment of many groups in the division.Leadership DifferencesThe former general manager of the Allentown Materials, Joe Bennett

Dot Com Crash of 2000

1151 words - 5 pages thus causing a breakdown in the effective and well-functioning of capital market. The misalignment was very high in the case of: * Sell side analysts: At the time of dot com bubble the concept of Chinese wall/firewall was not strictly enforced in investment banks. Sell side analysts were partly compensated based on the amount of trading fees and investment banking revenue they helped the firm generate through their research. So there was no

Related Papers

Google: What They Say And Do

1041 words - 5 pages amount of innovation with what Google does with the technology it acquires. A good example is back in 2004 when Google purchased Where 2 Technologies and Keyhole, which gave the foundation for Google Maps and Google Earth. Google took what these two companies did and expanded on them. Like the Street View feature of Google Maps. Is There a Misalignment of Values Google prides itself on being an innovator. This is what they

Ciso System Essay

857 words - 4 pages management (bottom-up communication) and or management to employees (top-down communication). Any misalignment between the espoused values and enacted values will affect perception within the organization. Communication is the way an organization directly aligns the culture of the workers. Misalignment of values will have individuals use their perceptions to represent the organization. This perception may not be what the organization wants

Bridging The It Business Alignment Chasm

3005 words - 13 pages have a new level of respect and appreciation for each other that has changed the entire dynamic of our IT department.” – VP Infrastructure, Fortune 500 Pharmaceutical Co. To achieve such alignment it is important that all the stakeholders fully understand the application and infrastructure requirements, and work toward achieving the overall business goals. This paper will be looking into some of the causes of this misalignment and how organizations

Meiosis Steps Essay

597 words - 3 pages  metaphase  plate, perpendicular to the spindle fibers. Before anaphase begins a  checkpoint will occur. This checkpoint will check for misalignment.     Anaphase I: In anaphase the homologous chromosomes separate. As  the separate they will move it to opposite sides of the cell. While the  separation of the homologous chromosomes is occurring the spindle  fibers that are not attached to the chromosomes will extend to elongate  the cell