Negotiation Exercise Essay

643 words - 3 pages

Negotiation is a dialogue between two or more people or parties intended to reach a beneficial outcome.
This beneficial outcome can be for all of the parties involved, or just for one or some of them, in situations in which a good outcome for one/some, excludes the possibility of a desired result for the other/others.

It is aimed to resolve points of difference, to gain advantage for an individual or collective, or to craft outcomes to satisfy various interests. It is often conducted by putting forward a position and making small concessions to achieve an agreement. The degree to which the negotiating parties trust each other to implement the negotiated solution is a major factor in determining whether negotiations are successful. Negotiation is not a zero-sum game; if there is no compromise, the negotiations have failed. When negotiations are at an impasse it is essential that both the parties acknowledge the difficulties, and agree to work towards a ...view middle of the document...

This negotiation is also sometimes called positional or hard-bargaining negotiation.

Negotiation occurs in business, non-profit organizations, government branches, legal proceedings, among nations, and in personal situations such as marriage, divorce, parenting, and everyday life. The study of the subject is called negotiation theory. Professional negotiators are often specialized, such as union negotiators, leverage buyout negotiators, peace negotiators, hostage negotiators, or may work under other titles, such as diplomats, legislators or brokers.

The negotiation was concerning the switch of my mobile cell phone plan from one mobile carrier to another. The switch would allow me to take advantage of a corporate discount provided by my employer. The contract with T-Mobile was ending and I called to advise that I would not be renewing the contract and I would like to port my telephone number to another mobile carrier. T-Mobile was advised that the second line on the contract was to be terminated and it would not be ported to Verizon.

The contract negotiation consists of planning, conducting the negotiation and documenting the negotiation and forming the contract. The first step of the negotiation consisted of planning the steps to verify the existence of a contacting with T-Mobile and to see if there is a contract end date. Communicate and conduct the negotiation instructions for the contract end, confirm the contract for termination fees and line porting fees. Confirm a verbal contract with T-Mobile that indicates contract end date and the early termination fees. T-Mobile confirmed that the lines could be ported or terminated. I advised that I wanted to port the primary telephone line to Verizon and terminate the second telephone line on the account. T-Mobile confirmed that there would be not early termination fees. Once these details were confirmed, I contact Verizon and setup the account. I gave them the telephone number that would be ported and added a new number for the second line. With my final payment to T-Mobile, I included a letter detailing my discussion, the name of the representative I spoke to and their id number.

To my surprise, the next month I received a bill from T-Mobile for the second line that should have been terminated.

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