What I have learnt from this course:
This NVQ course of study has given me the knowledge and experience to support the care, protection and wellbeing of adults, children and young people, and I have been able to develop more specialist competencies for use in the health and social care sector. I have learnt how to provide active support and place the preferences and best interests of service users at the centre of everything I do, whilst enabling them to take responsibility (as far as they are able and within any restrictions placed upon them) and make and communicate their own decisions about their lives, actions and risks about living at home.
I have studied how to respect the dignity and privacy of service users. I hope that I can now treat and value each person as an individual and ensure that the support I give takes account of their needs and preferences. I ...view middle of the document...
The NVQ has taught me the impact of care needs and care services on people’s sense of identity and self-worth, and I have become more sensitive to this and more able to provide appropriate support. I have learnt about different care environments, their physical, social and psychological impact and the extent to which they are enabling or disabling. I have also learnt how people become attached to places and what happens when they have to leave them.
I have also examined how care can go wrong and what individuals can do to try to prevent this. I understand better now the crucial role of record keeping, the challenges of preserving confidentiality, and how care workers must be accountable.
The NVQ has enhanced my communication skills. I am now more able to seek information and advice about service users' specific communication and language needs and preferences, and able to seek extra support to ensure that I can communicate with, and understand service users' views and wishes. I hope I have learnt effective communication and engagement methods for children and young people, their parents and families. I have learnt about children and young people’s preferred communication methods and language, taking into account their age, abilities and level of development and understanding.
I have studied the legal and organisational requirements on equality, diversity, discrimination and rights when communicating with and completing records and reports about individuals. These are rights that all individuals have to be respected, be treated equally and not be discriminated against, to be treated as an individual in a dignified way. I have learnt about codes of practice and conduct, and standards and guidance relevant to my own and the roles, responsibilities, accountability and duties of others when communicating on difficult, complex and sensitive issues and recording and reporting. I have learnt the importance of following organisational safety and security procedures, learnt to identify and minimise potential health, safety and security risks in the working environment.