Total Quality Management (TQM)
Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization or may be in adherence to established standards, such as the International Organization for Standardization's ISO 9000 series.
Holistic approach to long-term success that views continuous improvement in all aspects of an organization as a journey and not as a short-term destination. It aims to radically transform the organization through progressive changes in the ...view middle of the document...
SIX SIGMA OF TOYOTA
Six Sigma, as developed by Motorola, was an extension of many existing quality tools and techniques, but with the addition of business accountability. This resulted in process improvement gains that increased productivity and profitability. Six Sigma and Lean enterprise methodologies are both systematic and both have evolved from separate paths. Lean was developed by Toyota. Lean is mainly focused on eliminating waste. In manufacturing, the lean principle includes zero waiting time, pull instead of push scheduling, smaller batch sizes, line balancing and shorter process times. Six Sigma organizations become forward moving organizations by adapting new tools and techniques and overcoming learning disabilities (Dedhia, 2005).
A gauge of quality and efficiency, Six Sigma is also a measure of excellence. Embarking on a Six Sigma programmed means delivering top-quality service and products while virtually eliminating all internal inefficiencies. A true Six Sigma organization produces not only excellent product but also maintains highly efficient production and administrative systems that work effectively with the company's other service processes. In administrative processes, Six Sigma may mean not only the obvious reduction of cycle time during production but, more importantly, optimizing response time to inquiries, maximizing the speed and accuracy with which inventory and materials are supplied, and fool proofing such support processes from errors, inaccuracies and inefficiency (Thawani, 2004). .
Much can be achieved from programmers like Six Sigma with the active, consistent, innovative, continuous and widely apparent participation by top management. When implemented strategically, Six Sigma can help companies turn over working capital faster, reduce capital spending, make existing capacity available, produce better results from the design and R&D functions. Such outcomes also foster a working environment that stimulates employee development, motivation, morale empowerment and commitment.
The primary factor in the successful implementation of a Six Sigma project...