Operation Management Report

4277 words - 18 pages

Lancaster University
Blackwell’s Bookshop
MNGT 503: Operations Management
Report

Anais Anais
Christine Neubauer
José Pedro Martinho
Olivia Gao
5th December 2015

LANCASTER UNIVERSITY BLACKWELL’S BOOKSHOP BOOKSHOP

Table of Contents
Introduction ............................................................................................................................................ 2
Objectives ............................................................................................................................................... 3
Operation ...view middle of the document...

........................................................................................................................ 11

Conclusion and Recommendations....................................................................................................... 12
A.

The Four Vs of the Operation Process ...................................................................................... 12

B.

The Five Performance Objectives ............................................................................................. 12

C.

Process Map .............................................................................................................................. 13

D.

Shop Layout............................................................................................................................... 14

Limitation & Further Study ................................................................................................................. 15
References ............................................................................................................................................. 15
Appendices ............................................................................................................................................ 16

1

LANCASTER UNIVERSITY BLACKWELL’S BOOKSHOP BOOKSHOP

Introduction
“Blackwell’s is an Oxford-based academic book chain over 130 years old. Its Lancaster
branch is the latest legacy of bookshops placed on campus, preceded by Waterstones for a
number of years. When Waterstones chose to leave campus in late 2011, Blackwell’s moved
in to what is now the renovated study zone on the ground floor of the Library. In July 2014
Blackwell moved to the current location on the Spine in Bowland College. In April 2015 the
long-time manager moved on to work for the university, and was replaced by one of the
original staff from when the shop first opened back in early 2012” (Millan, 2015). The shop
sells a wide range of products including academic textbooks, general books and a wide range
of fiction titles and stationery. It also buy and sell second-hand textbooks (Blackwell, 2015).

2

LANCASTER UNIVERSITY BLACKWELL’S BOOKSHOP BOOKSHOP

Objectives
This report aims to provide a recommendation for improvement of the Lancaster
University Blackwell’s bookshop by characterising and analysing its operation proccess. This
report is divided into four sections, which are the following:
1. Operation Process:

A. The Four Vs of the Operation Process
B. The Five Performance Objectives
C.

Process Map

D. Shop Layout
2. Problem Analysis:

A. The Four Vs of the Operation Process
B. The Five Performance Objectives
C.

Process Map

D. Shop Layout
3. Recommendations:

A. The Four Vs of the Operation Process
B. The Five Performance Objectives
C.

Process Map

D. Shop Layout
4. Limitation and further study

3

LANCASTER UNIVERSITY BLACKWELL’S...

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