This website uses cookies to ensure you have the best experience. Learn more

Opm 500 Module 4 Essay

1565 words - 7 pages

Running head: Operations Mgmt. for Managers

Quality Assurance and Statistical Process Control

OPM 500
Module 4 Case

Quality at the Ritz-Carlton Hotel Corporation
I will give a brief introduction about Ritz-Carlton in 1927, Edward N. Wyner, a local Boston real estate developer, was asked by Mayor Curley to build a world-class hotel.  Wyner, who was constructing an apartment building and was up to the second floor at the time, agreed and changed the apartment building into a hotel, because of the reputation of Ritz in Europe and the cosmopolitan society in Boston, Wyner knew the Ritz-Carlton name would secure immediate ...view middle of the document...

Micheii (2008) while the data is helpful in understanding an individual guest's relationship with the brand, the data is only as good as the staff's willingness to leverage it to create ongoing, memorable and unique experiences for the guest. For all the organizational initiatives directed at "putting the customer first," "driving customer loyalty" and "developing consumer evangelists," customer engagement remains elusive. In fact, according to NPD Group, a market research company, almost 50 percent of the consumers who described themselves as highly loyal to a brand were no longer loyal to that brand a year later. Ritz-Carlton maintain customer loyalty by not leaving it solely to technology, such as complex CRM databases, but instead making loyalty and customer engagement an integral part of each employee's daily focus and communicating about it daily( Micheii (2008).

Micheii (2008) The Ritz-Carlton leadership begins a dialogue to drive behavior about the significance of "customer experiences" and "customer loyalty" that starts even before an employee has been selected for the job. During the interview and selection process, Ritz-Carlton executives continually reinforce the message that they are looking only for individuals who possess the highest level of service talent. By "talent," they are referring to measurable personality characteristics that reflect the prospective employee's capacity to empathize infer, communicate. Once selected but not hired new staff members are required to go through orientation before they can begin their job responsibilities. No employee is ever allowed to start work without going through orientation. Senior leadership attends every orientation to welcome new hires into the Ritz-Carlton family. During the selection process, hiring managers note the preferences of every applicant. At orientation, directors of learning incorporate the preferences in a way that demonstrates the three steps of Ritz-Carlton service extend a warm welcome, Anticipate and fulfill stated and unstated needs and provide a fond farewell (Micheii (2008).

I think the Ritz-Carleton has proved that there goal is to provide quality service instead of it just being a slogan starting with the hiring of employees. Reiss (2011) stated"During the selection process," one new hire said, "They must have asked me about my favorite snack because at orientation I received my spicy nachos and freshly squeezed mango juice. I was wowed, especially when the chef delivered it. It was all so excellent, and then I realized how I can impact other people by just paying attention to details about them." It is through such experiences at orientation that new hires appreciate the outcomes leadership wants staff to offer guests. Those outcomes are easily identified in the words of The Ritz- Carlton Credo which states: The Ritz-Carlton Hotel is a place where the genuine care and comfort of our guests is our highest mission. We pledge...

Other Essays Like Opm 500 Module 4

Linear Progression Essay

5670 words - 23 pages ≤ 1000 X1, X2 ≥ 0 (Objective function) (Raw Material A constraint) (Raw Material B constraint) (Raw Material C constraint) (Non-negativity constraints) Course Pack Module #4, Linear Programming ISM 4400, Summer 2008: Page 4/20 DEMO LP PROBLEM: FEASIBLE CORNER POINTS X2 Max 4X1 + 3 X2 Subject to 3 X1 + 2 X2 ≤ 1200 X1 + X2 ≤ 500 X1 + 2.5 X2 ≤ 1000 X1, X2 ≥ 0 600 500 400 2 (Raw Material A constraint) (Raw Material A constraint

Program Design & Development Essay

5569 words - 23 pages that uses a global variable, you have to be aware of all the other parts of the program that access the global variable. A global constant is a named constant that is available to every module in the program. It is permissible to use global constants. Because their value cannot be changed during the program's execution, you do not have to worry about its value being altered. Chapter 4 4.1 4.2 4.3 4.4 4.5 A logical design that

Business Proposal

2592 words - 11 pages , flexibility and creativity. At the same time they will be endowed with a bigger perspective on the variety of culture in the world, even at a young age. Rock, techno and other musical genres/themes that have a heavy or dark nature or typically contain profanity and obscene words are not to be used as a theme. Here is an example of a week’s set of themes: Monday –    Classical Music Tuesday –   OPM Wednesday – Baroque Music Thursday

Evalution of Qr Codes

1446 words - 6 pages Explanatory Notes – You should read these before filling in your proposal (Please do not hand these notes in with your form ) The project summary is an indication of your intent to carry out a project in a certain field of discipline for a Masters level module. The project must be mindful of and demonstrate EACH of the following learning outcomes 1. Apply intellectual rigor to a topic area or subject that is of interest to the

Nursing Research

3821 words - 16 pages DEVIIst YEAR M.Sc. NURSINGPADMASHREE COLLEGE OF NURSINGGURUKRUPA LAYOUTNAGARABHABIBANGALORE-560072 | 2. | NAME OF THE INSTITUTE | Padmashree college of NursingBangalore. | 3. | COURSE OF THE STUDY AND SUBJECT | I year M.Sc nursingObstetrics and Gynecology of Nursing | 4. | DATE OF ADMISSION | 20th April – 2007 | 5. | TITLE OF THE STUDY | A study to assess the Effectiveness Of Self Instructional Module on knowledge of primigravida mothers

Youth for Goo Governance

1658 words - 7 pages Youth for Good Governance d i s t a n c e l e a r n i n g p r o g r a m Module I Introduction to Governance Module I Introduction to Governance Module Overview Welcome to the Youth for Good Governance Distance Learning Program. The course team is excited to have another opportunity to work with students from around the world on this important topic following our official launch on June 20. During this module, you will be

Employment at Will

2283 words - 10 pages not always protect federal workers. The Supreme Court ruling excludes whistle-blower actions covered in the job description for federal workers. Job related issues must go through the hierarchy of the organization. When that fails, the issue must be brought to the attention of MSPB, EEOC, or OPM if it impacts employment. [4] The Sarbanes-Oxley Act establishes mandatory whistle-blower disclosures under certain circumstances with criminal

Course Work

1595 words - 7 pages Faculty of Business Trimester 2, 2014 Coursework Assignment Higher Diploma in Business Management Module : A244BUS Introduction to International Business Assignment Title : Individual Written Assignment IKEA – The Global Retailer Date & Time of Submission : Individual Written Assignment Friday, August 29 2014 (Week 9) at 2200 Individual Presentation Week 9 / Week

Lecture of Manufacturing

1807 words - 8 pages diameter of the new pipe for which the head loss due to friction will be half of the head loss of the original pipe of 500 mm diameter. [5%] DATA Gravitational acceleration g = 9.81 m/s2 Kinematic viscosity of liquid fuel = 0.6 mm2/s - 4 ___________________________________________________________________________ A4. (a) Explain the physical mechanisms that result in the difference in the relationship between the friction coefficient and

Humanity and Ethic Worksheet

1024 words - 5 pages CWV-101: Finding Scripture: Humanity and Ethics Worksheet and Journal #4 Module 4 - Part 1 Finding Scriptures: Humanity and Ethics Worksheet For Part 1 of this assignment, you will complete this worksheet by finding the Scriptures listed below. Please keep your answers brief. Solid academic writing is expected. Refer to the GCU Academic Writing Guidelines in the Student Success Center. Give a brief summary after each passage listed below

New System Proposal Cis/207

1419 words - 6 pages will also include the WI-FI feature, and since the company has the Ethernet 100-T AT&T can offer wired Internet along with the firewall protection (AT&T, 2012). With the company accessing to the Internet and over 500 employees it is best to add the third party authentication serve that AT&T offers. AT&T also offers pop3 Internet mail, and a spam control feature (AT&T, 2012). (ERP) Enterprise Resource Planning system is a software module

Related Papers

My Farts An Invocation Essay

5050 words - 21 pages effective teaching and learning resources. 3 Plan effectively to assess learning and identify learning needs 4 Plan, prepare and deliver a learning session 5 Reflect on own learning within the module Reading List and other Resources for the Module The main text for this module is: Avis, J., Fisher, R. and Thompson, R. (Eds.) (2010) Teaching in Lifelong Learning: A Guide to Theory and Practice. Maidenhead: Open University Press. The

Photovoltaic Cell Essay

2541 words - 11 pages power output of the PV cell. According to equation (4), the fill factor, given by equation (4), decreases as Rs increases. PV Module As previously mentioned, a PV module is a connection of tens of PV cells. Figure 17 shows the bloc diagram of Matlab/SIMULINK model of a PV module. This model contains an external control block permitting an uncomplicated variation of the models’ parameters. In this model, 36 PV cell are interconnected in series

Tardiness Essay

4495 words - 18 pages the OPM website. In any section that you do not know the information requested, please enter UNK (no section can be left blank). This will work for most of the form except where stated in the module specific instructions. If the questions below do not apply to you, leave them blank. When you enter the data into the computer, you will just answer no for that question. USE THIS WORKSHEET IT IS PROVIDED TO MAKE THE WHOLE PROCESS EASIER

Dferewrwerwe Essay

4401 words - 18 pages Microsoft excel, evolver, lindO, Qlikview, sAs enterprise Miner, sPss, R, @RisK and other proprietary software. Course Design the course consists of eight modules and a project. the duration of each module is usually 5-6 days except for module 2 (1 day) and module 7 (2 days). there will be 4 tutorial sessions on problem solving using analytics in addition to the 8 modules. there is an optional module on, “Applied Analytics using sAs