This website uses cookies to ensure you have the best experience. Learn more

Organisation Behaviour Essay

3957 words - 16 pages

o

o

O

L

Stephen P. Robbins
—San Diego State University

Timothy A. Judge
—University of Notre Dame

PEARSON
Boston Columbus Indianapolis New York San Francisco Upper Saddle River
Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto
Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo

Preface 22

1
1

What Is Organizational Behavior? 37
The Importance of Interpersonal Skills 38
What Managers Do 39
Management Functions 40 • Management Roles 40 • Management
Skills 42 • Effective versus Successful Managerial Activities 42 • A Review
of the Manager's Job 43
Enter Organizational Behavior 44
Complementing ...view middle of the document...

S. Workforce 75 • Levels
of Diversity 76 • Discrimination 76
Biographical Characteristics 73
Age 78 • Sex 80 • Race and Ethnicity 82 • Disability 82 • Other
Biographical Characteristics: Tenure, Religion, Sexual Orientation,
and Gender Identity 84
Ability 86
Intellectual Abilities 86 • Physical Abilities 89 • The Role of Disabilities 90
Implementing Diversity Management Strategies 90
Attracting, Selecting, Developing, and Retaining Diverse
Employees 90 • Diversity in Groups 92 • Effective Diversity Programs 92
Summary and Implications for Managers 94
^V^lvj

Self-Assessment Library What's My Attitude Toward Older People? 74
M y t h or Science? "Dual-Career Couples Divorce Less" 81
A n Ethical Choice Religious Tattoos 85
glOBalizationl Images of Diversity from Around the Globe 88
Point/Counterpoint Men Have More Mathematical Ability Than Women 95
Questions for Review 96
Experiential Exercise Feeling Excluded 96
Ethical Dilemma Board Quotas 96
Case Incident 1 The Flynn Effect 97
Case Incident 2 Diversity at Work:.Nestle Malaysia 98

3

Attitudes and Job Satisfaction 103
Attitudes 104
What Are the Main Components of Attitudes? 104 • Does Behavior Always
Follow from Attitudes? 106 • What Are the Major Job Attitudes? 107
Job Satisfaction 112
Measuring Job Satisfaction 113 • How Satisfied Are People in Their
Jobs? 114 • What Causes Job Satisfaction? 115 • The Impact of Satisfied
and Dissatisfied Employees on the Workplace 118
Summary and Implications for Managers 122
Self-Assessment Library How Satisfied Am I with My Job? 104

CONTENTS

A n Ethical Choice Do Employers Owe Workers More Satisfying Jobs? 108
giOBaiization! Culture and Work-Life Balance 110
|)T(10)

Self-Assessment Library Am I Engaged? 112
M y t h or Science? "Favorable Job Attitudes Make Organizations More Profitable" 117
Point/Counterpoint Employer-Employee Loyalty Is an Outdated Concept 121
Questions for Review 122
Experiential Exercise What Factors Are Most Important to Your Job Satisfaction? 123
Ethical Dilemma Bounty Hunters 123
Case Incident 1 Long Hours, Hundreds of E-Mails, and No Sleep:
Does This Sound Like a Satisfying Job? 124
Case Incident 2 Crafting a Better Job 125

4

Emotions and Moods

131

What Are Emotions and Moods? 132
The Basic Emotions 134 • The Basic Moods: Positive and Negative Affect 134
• The Function of Emotions 136 • Sources of Emotions and Moods 137
Emotional Labor 142
Affective Events Theory 144
Emotional Intelligence 146
The Case for El 147 • The Case Against El 148 • Emotion Regulation 149
OB Applications of Emotions and Moods 149
Selection 150 • Decision Making 150 • Creativity 150 • Motivation 151
• Leadership 151 • Negotiation 151 • Customer Service 152 • Job
Attitudes 153 • Deviant Workplace Behaviors 153 • Safety and Injury
at Work 153 • How Managers Can Influence Moods 154
Summary a n d Implications f o r Managers 132
...

Other Essays Like organisation behaviour

Nvq Level 3 Essay

1727 words - 7 pages * frequency, intensity and duration of the behaviour * ability to communicate effectively 3.1 Summarise key environmental risk factors for challenging behaviours Environmental risk factors will include features that are physical or social, such as: * Uncomfortable levels of stimulation (eg too busy, boring) * Institutional-style setting (eg block treatment, rigid routines) * Poor service organisation (eg. inexperienced carers

Employees Roles and Responsibilities Essay

1061 words - 5 pages two codes of practice. Answer: | | | * | Pass or Referral | AC 1.5 * Explain issues of public concern that affect an organisation and industry | * The public has expressed concern on a number of issues in recent years over the behaviour or activities of particular organisations and industries, including the behaviour of the banking industry and individual banks, food standards, and the standards of care provided in residential

Orgaizational Culture Affect Change in an Organisation

969 words - 4 pages Topic: ORGANIZATIONAL CULTURE AFFECT THE PROCESS OF MANAGING CHANGE Concepts of organisational culture and Change Culture is the total product of human creativity and intellect. Culture is a learned behaviour which is also socially transmitted such as customs, beliefs, morals, technology and art which show clear similarities between people in a particular locality which fosters unity and development. Furthermore, culture is an inherited

SCENARIOS FOR IMPROVING ENGINEERING EMAIL

616 words - 3 pages organisation. Behaviour The third dimension concerns the behaviour of engineers when sending email and the effect the use of email has on their behaviour. A number of the issues identified by Loftus [2008] are associated with users having difficulty using complex Information Systems and working environments. Engineers experience difficulties dealing with the sheer volume of information sent to them. Current engineering practice is seeing a move to

Code of Conduct

1340 words - 6 pages : |SASOL: | |Professional code of conduct for accountants |Professional code of conduct for “corporate |Organisational code of conduct to employees | |and auditors |lawyers” |of the organisation | |SAICA: This code deals with professional attitudes and behaviour. A profession is distinguished by the

The Trophy Project

5256 words - 22 pages improvement; these three pillars are clearly absent in this organisation as well as this project. The main reason for the absence for these strategies in this case is that the organisation still functions as a bureaucratic organisation and a change in mind-set and behaviour is crucial for the survival of this organisation as well as a change in leadership. The absence continuous improvement and measuring the outputs of processes lead to the

Breadtalk Expansion in Austrailia

1345 words - 6 pages improving the effectiveness of the organisation (Robins & Langton 2004). An organisation’s character is revealed through their CSR practices (Gond et al 2010). Employees’ perception, evaluation, judgment and reaction to CSR practices could lead to them rewarding or punishing CSR practices and engaging in productive or counterproductive work behaviours (Gond et al 2010). Counterproductive behaviour leads to decrease in productivity which

Matrix Management

2410 words - 10 pages structure has encourage this problem. As long as each dimension tries to maximise its own benefits over other dimension, there will be a continual power struggle in matrix organisation. 5. Lastly, the researchers are viewed that employee behaviour as the key challenge for matrix management (Bartlett and Ghoshal, 1990; Joyce, 1986). Joyce (1986) study showed that most employees in matrix organisation demonstrate a silo-focus behaviour. The

Change Management

2367 words - 10 pages organisation is a type of organisational management in which all people with similar skills are pooled for work tasks, it is a structural change without remodel the hole company organisation. The pool of work tasks supports the team behaviour. The matrix structure combines two ducting systems. You build a matrix by responsibility and liability. The employees are under different instructions of their managers. First of all, it is necessary to make a

Importance of Trust in States and Firms

1160 words - 5 pages are reduced since there is a history of accountable behaviour to encourage and drive future transactions. As welfare states are gradually turning towards competition states, business competitiveness is becoming more significant in the political agenda of today’s state. How is trust established? Trust denotes a long-term relationship, supported by a history of reliable behaviour by an organisation. In the rapidly globalising world today

Organisational Behaviour

1586 words - 7 pages ORGANISATIONAL BEHAVIOUR Assignment 1 This essay will deeply look at the organisational structure and culture and It will compare and contrast different organisational structures and culture analysing the relationship between an organisations’ structure and the consequences on business performances. Finally it will analyse the factors which influence individual behaviour at work. Organisational Structure First of all, an organisational

Related Papers

Diversity Organisation Behaviour Essay

639 words - 3 pages business is profitable. The differences of the workforce in culture, values and behaviour would easily led to increasing problems if the organisation failed to manage for diversity. (E-journal-A new way to build business case) SINGAPORE EMPLOYEES AND EXPATRIATES There are many ways to managing for diversity. 500 (Newspaper/MOM) MANAGING FOR DIVERSITY 500 CONCLUSION 60 References McShane, S, Olekalns, M, and Travaglione, T. 2010

Organisation And Behaviour Essay

3726 words - 15 pages criteria. Indicate the page numbers where the evidence can be found. Criteria referenc e 1.1 To achieve the criteria the evidence must show that the student is able to: Compare and contrast different organisational structures and culture Explain how the relationship between an organisation`s structure and culture can impact on the performance of the business Discuss the factors which influence individual behaviour at work Explain how organisational

Unit 3 Organisation Behaviour Essay

1438 words - 6 pages on the organisation as a whole and the interrelationships of each departments in the organisation.”   6.1 Doing a Business course may be very daunting but when able to understand information and topics the Business worlds is a lot easier e.g. Groups and Group behaviour within organisations. A group, technically is classed as several number of individual people who are connected, linked or have mutual influences. In Business organisations

Organisation Behaviour Essay

1607 words - 7 pages Name: Dung Nguyen Student ID: 01470972 Instructor: Michael Beers Organizational behavior - FINAL PAPER Leadership Style and Organizational Impact Any organization are faced with issues such as conflict, establish the organization structure, business culture, team work ... with the purposes that improving the working spirit of worker, increase productivity and profit in business. However, solving these problems is not easy. To succeed in