Organisation Behaviour Essay

3957 words - 16 pages





Stephen P. Robbins
—San Diego State University

Timothy A. Judge
—University of Notre Dame

Boston Columbus Indianapolis New York San Francisco Upper Saddle River
Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto
Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo

Preface 22


What Is Organizational Behavior? 37
The Importance of Interpersonal Skills 38
What Managers Do 39
Management Functions 40 • Management Roles 40 • Management
Skills 42 • Effective versus Successful Managerial Activities 42 • A Review
of the Manager's Job 43
Enter Organizational Behavior 44
Complementing ...view middle of the document...

S. Workforce 75 • Levels
of Diversity 76 • Discrimination 76
Biographical Characteristics 73
Age 78 • Sex 80 • Race and Ethnicity 82 • Disability 82 • Other
Biographical Characteristics: Tenure, Religion, Sexual Orientation,
and Gender Identity 84
Ability 86
Intellectual Abilities 86 • Physical Abilities 89 • The Role of Disabilities 90
Implementing Diversity Management Strategies 90
Attracting, Selecting, Developing, and Retaining Diverse
Employees 90 • Diversity in Groups 92 • Effective Diversity Programs 92
Summary and Implications for Managers 94

Self-Assessment Library What's My Attitude Toward Older People? 74
M y t h or Science? "Dual-Career Couples Divorce Less" 81
A n Ethical Choice Religious Tattoos 85
glOBalizationl Images of Diversity from Around the Globe 88
Point/Counterpoint Men Have More Mathematical Ability Than Women 95
Questions for Review 96
Experiential Exercise Feeling Excluded 96
Ethical Dilemma Board Quotas 96
Case Incident 1 The Flynn Effect 97
Case Incident 2 Diversity at Work:.Nestle Malaysia 98


Attitudes and Job Satisfaction 103
Attitudes 104
What Are the Main Components of Attitudes? 104 • Does Behavior Always
Follow from Attitudes? 106 • What Are the Major Job Attitudes? 107
Job Satisfaction 112
Measuring Job Satisfaction 113 • How Satisfied Are People in Their
Jobs? 114 • What Causes Job Satisfaction? 115 • The Impact of Satisfied
and Dissatisfied Employees on the Workplace 118
Summary and Implications for Managers 122
Self-Assessment Library How Satisfied Am I with My Job? 104


A n Ethical Choice Do Employers Owe Workers More Satisfying Jobs? 108
giOBaiization! Culture and Work-Life Balance 110

Self-Assessment Library Am I Engaged? 112
M y t h or Science? "Favorable Job Attitudes Make Organizations More Profitable" 117
Point/Counterpoint Employer-Employee Loyalty Is an Outdated Concept 121
Questions for Review 122
Experiential Exercise What Factors Are Most Important to Your Job Satisfaction? 123
Ethical Dilemma Bounty Hunters 123
Case Incident 1 Long Hours, Hundreds of E-Mails, and No Sleep:
Does This Sound Like a Satisfying Job? 124
Case Incident 2 Crafting a Better Job 125


Emotions and Moods


What Are Emotions and Moods? 132
The Basic Emotions 134 • The Basic Moods: Positive and Negative Affect 134
• The Function of Emotions 136 • Sources of Emotions and Moods 137
Emotional Labor 142
Affective Events Theory 144
Emotional Intelligence 146
The Case for El 147 • The Case Against El 148 • Emotion Regulation 149
OB Applications of Emotions and Moods 149
Selection 150 • Decision Making 150 • Creativity 150 • Motivation 151
• Leadership 151 • Negotiation 151 • Customer Service 152 • Job
Attitudes 153 • Deviant Workplace Behaviors 153 • Safety and Injury
at Work 153 • How Managers Can Influence Moods 154
Summary a n d Implications f o r Managers 132

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