Luthans (1995) stated that organizational behaviour is about the study of human’s behaviour in an organization which included the understanding, prediction and control of human behaviour. In any organization, individual members made up the whole organization structure. So, individual is the most important element that influences the organizational behaviour. No matter individual acting alone or in the group, how they behave may affect the whole organization. Therefore, it is important for a manager to understand the behaviour of individuals, groups and patterns of structure within an organization in order to enhance organizational effectiveness.
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For instance, Henry, a staff who aged 59 in company may perceive as lack of resistant to new technology but what they have are experience, judgement, strong work ethic and commitment to quality that are more than the young.
The differences between men and women will affect their job’s performance. For instance, studies have shown that women analyse decisions more than men do. However, there are no significant differences in job productivity. In fact, there are still differences in gender which would affect their performance such as absenteeism and turnover. For instance, Gina, a female staff may prefer part-time work or flexible work schedule if she get married and has child in order to take care of her child and family. In addition, if her child is ill, she might need to apply leave from work.
Although race is a controversial issue, manager still has to pay attention to the company staff’s race. Malaysia has different race. The three most significant are the Chinese, Malay and Indian. Different race have their different culture and each race should respect the others. However, race still relates to employment outcomes such as personnel selection decision, performance evaluation, pays and workplace discrimination.
Tenure means that the seniority. So, tenure relates to work experience and it is good for productivity. In terms of absenteeism, many studies showed that tenure is not related with absenteeism. In addition, tenure of a staff in previous company is very useful for present manager to predict the chance of turnover in the future. Lastly, manager can predict the staff’s satisfaction of the job by the tenure of the staff.
According to Stephen and Timothy (2007), an individual’s potential to perform several tasks in a job is called ability. Everyone have the strength and weakness in terms of ability. Different jobs require different skills and abilities. As well as in an organization, different staff have been allocate to different department according to their abilities and skills. It is important for manager to know employees’ ability to make selection, promotion and transfer. Once the ability of employees fit the job which they allocate, it brings well
The personality of a person can explain the reason of their behaviour. There are many theories or models to explain different personality but The Big Five personality model is the common one that can show several of differences between people. According to the Model of The Big Five (Table 1), personality can divided into 5 different traits.
The first is extraverts. They spend more time in social life and tend to be happier in jobs than introverts but they are also more impulsive. Extraverts are more likely to have high absenteeism in work that manager has to concern about it.
An agreeable individual is always the choice when people are choosing their friends or organizational team members because he or...